Please use this thread to discuss an issue some iOS customers are encountering when attempting to view the complete clip following the playing of a six second alert (For instance nothing happens when pressing on the icon).
This appears to be unique to customers using the free cloud version and storing footage on a SD Card.
This is not related to any single camera model.
This appears to impact the playback of the complete clip when viewed via the Camera page alert section.
Please try going via the main Alerts section within Welcome Home. View the alert then tap on Complete Clip and this should play the complete clip.
If you are having this issue check the AppStore for a possible update to the application.
Should there not be one or you continue to have issues please add to this thread. Please include:
Apple device and model number / iOS version / Yi Home or Kami Home version / Advise if you can view the complete clip via the alert section within Welcome Home / SD Card brand, type and size.
To help if you ARE a cloud subscriber and having this issue indicate this too.
THIS IS FOR THE IOS APP ONLY. THANKS.