Yi home camera can't reconnect after a power shut down - clicking noise and yellow light blinking

Community Support
#16

Hi Steven_Kami,

thank you for your reply. There are no problems with our WiFi and I’ve got 2 other yi home 1080p cameras which are working correct like before power outage in the same WiFi.

Yes, I’ve resetted the camera using the hidden button on the back and the camera says: Reset successfull. After that the camera reboots and start saying “Welcome to Yi Home Camera. Waiting to connect!” and starts flashing yellow light. I then start the Yi Home App on my Android device, scan the QR Code on the back of the camera, setup the WiFi (2,4 GHz) data in the App, scan the QR code with camera from the smartphone screen, camera says “QR-Code scanned is successfull” and the light starts flashing blue for a short time. After that the light becomes yellow and the camera reboots (you can here a click inside the camera) and the camera start saying “Welcome to Yi Home Camera! Waiting to connect”

I tried it many many times and also with a different WiFi with same result. I can’t connect the camera to WiFi anymore. I also tried a different power supply from another Yi Home Camera, but it doesn’t work.

#17

@Avastas Ugh that’s a bummer. I am sorry to hear you’ve run into this issue. I think the next best step is to reach out to our support team at www.kamihome.com/contact or email support@kamihome.com. They can escalate the troubleshooting to our QA team and if defective work on a replacement process as well. You sound pretty knowledgeable. You have 2 other cameras working after the outage. It sounds like the camera may be defective.

#18

Any resolutions to this issue. I am having the exact same issue as described by the original post.
I’ve email tech support so awaiting reply.

Has tech support resolved the issue for anyone or just replaced camera?

#19

@fastfullback Based on feedback from the few who have experienced this issue have contacted support for a replacement. Email support@kamihome.com.

#20

@Steven_Kami Do you work for KamiHome? I have emailed them, showed them the issue, including video and also showed my proof of purchase. At the start they were very responsive, but now have simply stopped responding to my emails.
My ticket number is #616521

Could you maybe take a look?

#21

I do! :slight_smile: @fastfullback Let me take a look at your ticket and see what’s goin on internally. Thanks for sending me the ticket number

#22

I will say that CS experienced and influx that affected their response time. It seems like they’re leaning towards replacing the camera. Let me get this back on their radar.

Appreciate your patience

#23

I am also having the same problem as others have posted. I have a Yi 1080P Home Camera, Model YYS.2016. There are no problems with my WiFi and I have 1 other yi home 1080p camera which is working correct on the same WiFi.

I’ve reset the camera using the hidden button on the back and the camera says: Reset successfull. After that the camera reboots and start saying “Welcome to Yi Home Camera. Waiting to connect!” and starts flashing yellow light. I then start the Yi Home App on my Android device, scan the QR Code on the back of the camera, setup the WiFi (2,4 GHz) data in the App, scan the QR code with camera from the smartphone screen, camera says “QR-Code scanned is successfull” and the light starts flashing blue for a short time. After that the light becomes yellow and the camera reboots and the camera start saying “Welcome to Yi Home Camera! Waiting to connect”

I tried it many times and moved closer to the router/modem and restarted that also. I can’t connect the camera to WiFi anymore.

I checked my Version also and it is 5.5.6 – Any advice or help would be greatly appreciated.

#24

Hey @Susanb that sounds really frustrating. I am sorry this has been your experience.

May I ask, do you delete the cameras from your account before reseting & pairing?

#25

Yes, I had 2 cameras hooked up and one was not connecting to the internet so I deleted it. When I try to reconnect I get the loop like many others.

#26

Have you contacted our support team yet? Are you by any chance a cloud subscriber?

If you have contacted support, please send me your ticket number. If not, please email support@kamihome.com and we can work on a quick resolution.

#27

Yes I have contacted them, my ticket number is : [#629895]. The reply was to ,“provide us with a short video clip of the pairing process near the router.” I am trying to figure how to do that.

#28

Thanks for the info @Susanb ill take a look.

There is a few different options to add the video. I can send you a link to my dropbox which you can upload the video there and I can share with the team here.

DropBox will send you an email with instructions on how to upload the video file.

Would this help or be of interest to you?

#29

Yes, thank you that would be great

#30

Great - thanks, @Susanb I just sent an email request to your email used for this forum. Let me know if you have any questions

#31

I am having this issue today. Unfortunately I am out of town so the timing couldn’t be worse! The cameras are all off-line and will not come back on. I had a friend go over and unplug and replug them in and it’s not making a difference. This is a huge issue. The whole point of the cameras was to watch the house while I’m out of town, you can’t create something that just breaks because it goes off-line and comes back online. Huge security risk.

To be fair, I have another brand of security camera that is also somehow Off-line too, so it seems to be a problem with multiple brands of security camera. But it’s extremely concerning. I can only assume there was a power outage or some thing because the power and Internet is working fine in my apartment. I have other things connected and my friend checked that it was all working.

#32

Having Same issue here,
Tried to Reset, what it does is just 2 clicks and then blinks yellow constantly, I tried to insert FW with SD card without any change…
Please advice !

#33

I’m having the same problem and emailed the support team I have 7 other yi cameras that are working correctly exactly the same thing that is described above
Ticket # 1018564

#34

I have exactly the same problem with one of the cameras. Has anyone solve it?

#35

I have a camera using Yi IoT app. I had a power failure and the camera stopped working. It just clicks after I give it power. The eBay seller informed me there is no lifetime guarantee. It worked well for two years. I’m now using an iCSee camera .

Categories