YI Help Center: Micro SD Cards vs Cloud Subscription

Community Support
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#1

NO Micro SD Card
-You will receive alert notifications (video clips) which also means you can view a short clip of the alert (6 seconds) and this is actually stored on the cloud but only for 7 days.
-Only downside is, you will only have short video clips (6 seconds) and they are stored temporarily on the cloud.

WITH Micro SD Card
-All alerts/video clips will be stored into your micro SD card.
-6 second clips (short preview) is stored on the cloud for FREE.
-Keep in mind that the camera will loop record once memory/storage is full which means old footages will be overwritten.
-Video clips are not safe from theft or damage as micro SD cards are physical accessories.

Cloud Subscription
-All alerts stored on the cloud, unlimited. Full video footages will be stored for 7, 15, or 30 days depending on the subscription you availed.
-All video clips are safe from damage, theft, and secured from our servers that are encrypted.
-You can download your video footages anywhere, anytime using the APP.

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#2

To add to this if you are using an SD card ensure that you use a good quality brand, observe the storage requirements and class.

Format it via the camera / app and look to do this every two to three months.

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#3

Thanks for adding! I really appreciate it.

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#6

Videos arenā€˜t stored on any of our 5 yi 1080 cams - all with SD card.

What happened?

Now I have 5 useless cameras!

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#7

How old are the SD cards? If they are five years old Iā€™d ask you to think about formatting one to test to see if that clears the issue.

#11

You can use a 256gb SD card (Iā€™ve successfully tested the SanDisk Extreme) in the newest YI Outdoor camera.
I agree with @YorkshireUser to format the card using the camera software, use a high quality card and after 2-3 months format the card.
I use SanDisk Extreme 64gb in all my cameras with no issues.
There are not many applications for the 256gb card, I just wanted to see if the camera would accept it.

Tinkerer

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#12

Seems to me that SD support changed recently, as I used to be able to view and playback recordings from my phone app, but I can no longer do that for some reason. I can see the content on the timeline when scrolling back through but nothing plays, just jumps back to ā€œliveā€. Is a cloud account a requirement to view SD content on the app now? If so, these cameras are useless to me as the ability to NOT subscribe and just use SD has been the draw of this company for years!

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#13

Hello. Nothingā€™s changed. You may be encountering the issue detailed in the following thread:

#14

Iā€™m an Android user so this does not apply. Is there a similar issue affecting Android that youā€™re aware of?

#15

It is usually just IOS that issue impacts. But you could try it. If not you could try reinstalling the app, formatting the SD card. But viewing complete clip should be working.

#16

HEy @MCo79 Do you have another SD card that you can try? This is a super helpful test that points us in the right direction on making any troubleshooting suggestions.

Thanks for your patience. Looking forward to your response

#17

Having same issuesā€¦ but only with the older cameras onlyā€¦ does not display the ā€œSD Storageā€ options on settings app, only ā€œCloud Storageā€ options. And cannot view recordings from these older camerasā€¦
Have tried changing the SD cards to new ones but nothingā€¦ any suggestions?

Thank you!

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#18

Hey @eambriz Thanks for reporting this to the forum! I am sorry to hear youā€™re having this challenge.

Do you mind if I askā€¦

What model camera are you old camera?
What app are you using? Kami or Yi
What is the version of the app?
Have you updated your firmware recently?
What version of firmware are you using?

Many thanks for your assistance with these questions.

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#19

Hi Stevenā€¦ im using YI homeā€¦ not to sure on the model of camera but took pics.!
I have updated everything as much as posibleā€¦

Tell me if you can see the pics ok.

image|542x401 ![image|690x407] be(upload://6pIOomxTeN3QmnPjujaHdxZNiS2.jpeg)

image
image3024Ɨ4032 2.73 MB

#20

Couldnt post more than one picā€¦

Camera Fimrware: 1.9.1.0J_201809191135
YI HOME version: 4.7.2

#21

@Steven_Kami Thanks for your patience, I didnā€™t have any other micro SD cards at home so I ordered some and they arrived last night.

Long story short, the new card worked, and I now have full playback capability through the app again. Still think it really strange that the micro SD I was using just bricked out of nowhere (I canā€™t even get it to mount on my laptop to review it) but Iā€™m glad the new micro SD cards are functioning without issue so far. If anything changes Iā€™ll return with an update.

Not sure if it matters but the micro SD that bricked was a Sandisk and Iā€™m now using PNY

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#22

Thanks for sending the feedback and pictures! You take care of your stuff. That has to be from a few years ago :slight_smile:

Do you have a different SD card you can try? That will help us move into the right direction.

#23

yeah, tried changing the sd but same thingā€¦

#24

Hey @eambriz I think it might be beneficial to work with our customer support team on this one. Have you contacted our support team yet at www.kamihome.com/contact?

#25

Hello. After last update unable to see notifications(app forcing to buy cloud), missing time when trying to check notifications manually through this image
Software forcing to buy clouds and many features now missing, so info from topic started now is old and I will looking another cameras with consumer friendly software. :((

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