Hi, @Steven_Kami
Did you get any response regarding this issue? It will soon be a month since I posted this. Can you at least confirm if my camera supports PTZ presets at all and this actually is an issue with the app or camera itself?
Thanks
Hey @J_6 Thank you for following up and I am sorry for any inconvenience.
Our egineering team is aware of this and are working to release and app update or firmware update to address this issue. Make sure your app is up to date always. As soon as I have an idea on exactly when this will be addressed, I will let you know. I’ll have an update for you in the next 24 hrs. Many thanks.
Hi, @Steven_Kami. It’s been a few months and no update that would fix the issue has been made so far. Do you have any idea on what’s the status and when can we expect the dev team to address this?
Hey @J_6 Thanks for checking in. Have you updated your app recently? This issue should have been resolved in the most recent app update.
Hi. Is it all about the app or should I update my camera firmware as well?
I still don’t see any additional controls for PTZ presets, I only have the joystick, just like on the original screenshot from a few months back.
Hey @J_6 Can you send me another screenshot of your controls menu? When under control option, there should be a bookmarks option directly next to the controls button on the bottom selection menu. Then, in the upper right corner of the control joystick, should be a way to add bookmarks.
Log into your app, select the camera thumbnail, then select controls on the bottom menu selection, screenshot and send it to me.
Many thanks for your patience.
Thanks for the screenshot @J_6 That is definitely strange. Can you download the Kami Home app, login with your Yi Home app credentials, make sure the correct region is selected, then login. See if the bookmark tab is missing in the Kami Home app. I am going to chat with the team here to find out more. Let me know how switching to Kami Home app goes.
Hi @Steven_Kami,
Unfortunately, controls in Kami Home app look exactly the same. I am going to be back home on Monday, I will update my camera’s firmware and let you know if that made any difference.
Hi @Steven_Kami. Looks like there is no update available and I have the latest firmware already installed. I thought that “202009…” would be some older version, but seems like that’s not the case. Can you confirm if that is correct firmware for R30GB camera?
Thanks for sending the screenshot over @J_6 and for confirming your firmware is up to date
Can you go to your controls tab and screenshot me the missing bookmarks option? Many thanks for your help to get this escalated and resolved.
Thanks for sharing these screenshots @J_6 I will pass them to our team here and get back to you with more information. Many thanks for your patience. I will be in touch soon.
Hi @Steven_Kami,
Has anything changed since your last post? I have both camera and apps (Yi and Kami Home) updated, but still no option for saving PTZ bookmarks. Cheers!
Hi!
I have the same problem. But only with the NEW dome cams. I use multiple cameras. The old (black) and the new (white). With the old cameras, I have the bookmarks in the YI Home app. This button and the menu are missing on the new cams.
Hey @Junior_Jack Thanks for your patience and sending over screen shots. Incredibly helpful.
May I ask what is your operating system? iOS or Android?
What version of the app are you running?
We will get to the bottom of it and get you back on track
Hi Steven
I’m using Android.
I checked it with the “KAMI”-App V3.5.1_20220224050011
and also the YI-Home-App V5.5.1_20220224045542
both the same!
Thanks for the screenshots @Junior_Jack this is definitely strange. I will report this to the team and make sure they are aware to get this resolved quickly. Many thanks.
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Hi, @Steven_Kami. Any updates? It’s been 9 months since I originally reported this issue and we still don’t have a solution…