Yi Dome guard - Preset bookmarks unavailable

Hi All,

I have Yi Dome Guard camera (R30GB: https://kamihome.com/dome-R30/) and I don’t see the option to save PTZ presets anywhere. I don’t have the bookmarks tab within Yi Home app, nor the buttons next to PTZ controls allowing to save camera position. There is also no option to enable the cruise mode. I’ve checked it on Android 10 and iOS. Does this model support such functions at all? Maybe it’s dependant on region set within the app?

Thanks!

Hey @J_6 Thanks for coming to the community for helpful hints on how to best use your Yi or Kami camera.

Can you send some screenshots of your app screen for us to view?

Sometimes having a visual really helps use troubleshoot.

Also, screen shot the firmware version screen and send it on the forum.

Your patience is greatly appreciated.

Hi Steven,

There you go:

My understanding is that I should have a button next to the joystick that would allow me to save current camera position and also the ‘bookmarks’ tab at the bottom.

Hey @J_6 Thanks for sending these screenshots over. Super helpful. < br>
I definitely see an what you are talking about. The bookmark option is missing from next to the controls and there is no bookmark tab whatsoever on the bottom either…

Can you share with me you app version? And, if an app update is available, please update your app before sending the version.

I have escalated this internally with our team and will have more info shortly.

Thanks for your patience. We will get this straightened out.

Also, @J_6 what region are you located?

Hi,

Here’s my app version, it’s up to date:

I already tried reinstalling it, I also tried Kami Home app. I am located in Poland.

Hi, @Steven_Kami

Do you have any updates on this?

Thanks

Hi, @Steven_Kami

Did you get any response regarding this issue? It will soon be a month since I posted this. Can you at least confirm if my camera supports PTZ presets at all and this actually is an issue with the app or camera itself?

Thanks

Hey @J_6 Thank you for following up and I am sorry for any inconvenience.

Our egineering team is aware of this and are working to release and app update or firmware update to address this issue. Make sure your app is up to date always. As soon as I have an idea on exactly when this will be addressed, I will let you know. I’ll have an update for you in the next 24 hrs. Many thanks.

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