Quick update here with the V5.4.0 app on IOS. It still doesn’t work. If I select
From the main camera view (LIVE) screen I can see a list of alerts for today and yesterday. However if I select a date from the pull down for a few days earlier it waits a second then flips back to “today”.
Can you use the scroll bar (timeline) to search a older date period? I have a similar concern as yourself with alerts but I have my cameras always recording to SD cards so can select via the timeline further back in time than what the alerts show which is today and today -1
Hello,
Mine are also recording to SD cards. I can scroll the timeline backwards and see the green lines that indicate motion captures. But when you select one it jumps back to today on the timeline and live feed.
Are you only recording motion detection or all activity? From your screenshot it would suggest motion recording only. I have this set to continuous.
Bit of an update here. I have 5 cameras with SD cards - only 2 of which record based on motion.
Camera 1 - if i select a date from the pull down tab, it you see the hour glass as it tries to connect or retrieve the video and then it flips back to LIVE.
Camera 2 - if i select a date from the pull down tab, it jumps to that date - possibly the first motion of alert of the day. However the list of alerts still refers to yesterday and the day before so you cant really choose any alerts.
I dont think the promised functionality works - but I think as I am seeing different behaviour on 2 cameras possibly this is SD card related?
But really we need to be able to select a date - see the alerts for that day (rather than it always show the list of yesterday) which is pointless.
Hey @bpascua thanks for the thorough feedback. The pictures are super helpful. Is it all possible to record your screen while the app exhibits this behavior? It will be helpful for our team to see the exact flow? It will help them reproduce and find a fix.
Hi Steve,
I created two .MOV files but the site wont let me upload them? is there another way I can get the files to you?
thanks
Brian
Try this -
Thanks for sharing. This is super helpful. I will share with our team to find out more.
I will update you as soon as I have more information.
Can you also confirm your app is the most current version?
What is your phone operating system?
What camera model?
Hello,
My iPhone is iOS 14.8.1
Ok am on the latest app.
The cameras are one of the indoor 1080p units and one of the indoor 720p units.
Thanks
Brian
Just sent the videos to our team to review, replicate and resolve 
I’ll keep you posted.
Is there a reason you have updated to the most recent version of iOS? And what region are you in?
Any news Steve?………it’s been a few weeks
Hi Steve,
Right I am now on on IOS15.3 I think the behaviour is worse. Now if you select anything past 2 days ago you get a message saying no video recorded. Before at least it would take you to start of that day even though you had to use the ridiculous time bar which was impossible.
To add some more colour to this I have 2 x cameras on motion capture mode. I think one might be an 1080dpi one and the other a 720dp one (not sure how to tell?)
On the 720dpi in door camera I have just replaced the SD card. What I see there I can select back 6 days by using the pull down date tab. then the view flips to the first recorded clip of that day. But the clips list stays the same - 2 days worth. But it is recording clips for many days we just cant access them except via the crappy date line.
On the 1080dpi camera if I select any date - even yesterday I get the “No video recorded to the SD card on Yesterday” message - oddly I can see the list of alerts and click on them and they play fine when you click on them. But as above only 2 days worth.
But we are still no closer to being able to select a date, then seeing the list of alerts for that day - which seems pretty obvious.
Hi Steve,
I upgraded to 15.3.1 and it’s the same. In fact I have a couple of iPads and the behaviour is the same….this can’t be hard to reproduce?
I’m having this same issue. I only get 2 days of video clips saved for all three camera that are connected and the SD cards are not full. I have them set for motion detect. All three cameras have had their SD cards formatted. The software versions are 5.6.7_20220917083444 for the Android app and 2.1.0.0E_201809191630 on the cameras
You may find that the cameras are actually storing more days data. However if you scroll down in the little preview windows which show the clips (6 second clips) you only get 2 days worth there. If you select a camera, then press the date button you will get it a pull down of other dates. If you select another date you get taken to the first alert of that day. You have to use the timeline horizontal bar to select alerts. It’s totally unusable. We reported it years ago. They want you buy the subscription so aren’t interested in the SD card functionality.
If you
