Hello,
It’s #557585
Thanks
Hey @Glynn I have passed this info a long to our support team and asked them to make it a priority. They will be responding shortly with some help.
I’ll keep my eye on it as well and ensure that things keep moving forward.
Hello! How did u get the support tck? I can’t find any place to do it 
Hey @zjoniz I am sorry to hear you’re having trouble contacting our support team. Lets get this resolved for you.
Go to www.kamihome.com/contact, and open up a ticket with our team.
You can also email directly support@kamivision.com.
Keep us posted on how it goes. Once you have a ticket number, please send it my way. Many thanks.
My ticket was marked as solved by telling me to ensure location services were enabled and that my router was 2.4GHZ.
Both of which I had already checked - not happy my ticket was marked as solved when it wasn’t!
And I still have a camera that is a waste of time…
I am sorry to hear that Glynn - Can you send me the ticket number from the “solved” ticket?
Hi I have Yi Dome Guard 1080p IP camera international version.
On last saturday my camera suddenly offline. I delete my camera from my account and try to connecting again but still failed.
I heard waiting to connect - Scan QR code succesfull - Conneting to Wifi - and then I heard waiting to connect again from my camera.
I try to reset my camera and succesfull, I heard waiting to connect and succesfull , qr scan and succesfull, wifi is connected and successfull, but PAIRING STILL TIMED OUT.
Please help my problem. Muy ticket number #562409
@Dwi thanks for coming to the forum for help. I can see our support team hammering away. I will let them know you have responded.
Hi, So I bought the 4 pack camera late last year for the yihome 1080p Camera. I’ve had a few problems. Firstly one of the camera’s wont go past the orange boot up screen just keeps rebooting with no sound however much I try to reset. Secondly another camera that I hadn’t set up won’t go past the resetWifi pairing successful, just stays there till it tells me to reset the camera, Why?
Hey @dkkerry Thanks for the information. I am sorry to hear you’re having issues with your 1080p cameras. That sounds frustrating.
Were the cameras working prior? Or are all these new setups with no luck?
Whats your internet connection? 2.4ghz or 5g?
Whats the power source to the camera?
How far away is the router?
I appreciate your patience. We will get to the bottom of this.
I’ve bought the Yi Dome camera in 2018. Installed it and worked till a few months ago. So I’ve removed the camera from the app and I’ve tried to repair it. But I can’t get it to work.
It stops on “Waiting to connect” (it keeps repeating it and it can’t see the qr code on the phone), on the app the qr code is still.
Please can you help me?
Hey @giuliopons Welcome to the community! Glad to see you here
A couple of questions to point us in the right direction…
What is the camera power source?
Are you using 2.4ghz or 5ghz?
How far away from the router is the camera?
What is your phone model and operating system?
What app are you using? Kami/Yi home? What is the app version?
What version of firmware is the camera running?
Do you subscribe to cloud?
Many thanks for your assistance to get this resolved. We look forward to your response.
-What is the camera power source?
it’s plugged to the wall socket
-Are you using 2.4ghz or 5ghz?
2.4ghz
-How far away from the router is the camera?
2m
-What is your phone model and operating system?
Android Xiaomi Redmi 9
-What app are you using? Kami/Yi home? What is the app version?
Yi home by Kami Vision, just updated
-What version of firmware is the camera running?
I can’t find this information
-Do you subscribe to cloud?
Yes we have purchased a plan since november 2018, we payed with Paypal
Thank you
1 . Please check your phone to make sure that it’s connected to a 2.4GHz band network before pairing. While all routers do have the 2.4GHz band available, you may need to adjust your router settings in order to pair your camera.
Many routers have both bands available simultaneously, meaning you can see two network names for your router. If this is the case, switch to the 2.4GHz network on your phone before pairing your camera.
-Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4GHz and 5GHz bands.
-The 5GHz network may have a 5 as part of its name. The 2.4GHz may have a 2 or 2.4 as part of its name.
Your router may be a dual-band wireless router that is currently set to broadcast only in one band , meaning that you will only see one network name.
-You can switch bands by accessing your router settings. We recommend contacting your internet service provider for assistance.
2 . If your camera is not scanning the QR Code shown on your phone during the pairing process, turn up your phone’s brightness to the highest setting. Place the QR Code directly in front of the camera lens. Slowly move your device back approximately 6’’ away from the lens.
3 . Ensure that you’re selecting the correct camera model when adding the camera.
4. Go to the YI Home app login page, and ensure that you’re connecting from the correct region.
5. Ensure that the WiFi network name is in English letters. SECURITY/PASSCODE should be WPA/WPA2 (mixed mode) or WPA2.
6. Ensure that your WiFi password is 8-20 characters in length.
7. Reset your router then follow the pairing process again.
8. Reinstall the YI Home app then follow the pairing process again. Please visit the following link for detailed instructions on pairing your camera: https://help.yitechnology.com/hc/en-us/articles/360000271133-Setting-Up-Your-Camera-Using-YI-Home-App
9 . Disable MAC address filtering in your wireless router settings during the pairing process. MAC filtering is disabled by default, and would only be enabled if you’ve explicitly configured the router that way. If you are using MAC address filtering, you would need to first pair the camera before turning this back on. The MAC address can be found on the back of the product package or under YI Home App > Settings > Network Info.
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If you continue to experience any problems, please let us know.
Thank you for your time @Steven_Kami, I have a doubt on the “correct region”. Which is the correct region? I’m in Italy and I’ve selected Italy. Under the qrcode on the camera there is this code: 63USY64WS3. I’ve read somewhere that the “US” letters means that this camera works only in USA, is it true?
Where did you purchase the camera from?
Amazon.it and the camera worked fine for years
I would return the cameras to Amazon italia and ask for region specific cameras. It may or may not be causing this pairing issue but having products that were selected for sake in your region (EU) is a good start to having a great experience.
Thank you for your patience, I do apologize for my delay.
To ensure you are in the right region, log out of your account. On the login screens upper right hand corner, there is a region selector. Make sure you have the correct region selected. What the “US” means in the ID is actually an identifier that the camera is international. If it had CH that would be a problem.