Trouble Pairing YI Dome Camera 1080p

Community Support
#136

Hi @Natalie and @Steven_Kami
Sorry to write to you in this old thread, but I am in the same situation as you. My Yi Dome Guad camera (model KFUSY36) does exactly the same as yours (as seen in your video). I have contacted the support and they have sent me the same firmare file to update it (one_r30gb.bin) but I have not got any results. I have put the file in the root of my MicroSD card formatted in FAT32 (not exFAT) and the camera now is bricked and dont work anymore (no motor moves, no speak). I could not find another fimware file or another way to update the camera. I cannot update the camera via App because it is not associated with my account since I cannot pair it, so the only method is to do it by MicroSD card.
Of course I have already tried with different WiFi networks (all 2.4 Ghz) on different routers and with different mobiles. All tests within 1 meter of the router. I can’t think of what else to do to get it started

Have you finally managed to resurrect your camera? Greetings!

#137

Hi, also it happens the same to my Yi Dome Camera . Always get the same after words “Connecting to WiFi”, it says again “Waiting to connect”, it never paired again. I have no this issue with the others 5 Yi Home Camera & Yi Home Camera 1080. It’s so weird.

#138

I also have same problem. 1080p home dome worked fine. Then one day it went offline. Nothing I do will make it all the way through the setup process. Sometimes I can do a reset. But when powering up it goes to a solid yellow light for about 20 seconds, rotates 180 with blinking yellow, and then back to front. It will does this for days if I dont interrupt. I press reset and about 20percent of the time I will get a “reset successful”. Then I get to the waiting to connect. it just keeps saysing that…left it for 12s last night doing it. I have recycle router, checked firmware version, and reboot phone. I cant get it to scan the qr code to set up. Btw, i dont have blue lihgt. just yellow. HELP!!!

#139

Hey @sdfrey We have some really helpful tips for pairing issues. Take a look at this thread here: Pairing Time Out Resolution

Also, give this help center article a read for tips on how to troubleshoot
https://help.yitechnology.com/hc/en-us/articles/1260802638250-Setup-Pairing-your-YI-Dome-Guard

#140

I’m having exactly the same issue! No matter what I do, the camera just won’t pair.
I have raised a support ticket but 4 days have passed and I haven’t heard a thing :persevere:

#141

Hey @Glynn Thanks for coming to the community. I am sorry to hear you’re having troubles pairing your camera. Thats frustrating. Can you send me the ticket number supplied by our support team?

Give this forum thread a try and see if this helps at all Pairing Time Out Resolution

#142

Hello,
It’s #557585
Thanks

#143

Hey @Glynn I have passed this info a long to our support team and asked them to make it a priority. They will be responding shortly with some help.

I’ll keep my eye on it as well and ensure that things keep moving forward.

#144

Hello! How did u get the support tck? I can’t find any place to do it :disappointed_relieved:

#145

Hey @zjoniz I am sorry to hear you’re having trouble contacting our support team. Lets get this resolved for you.

Go to www.kamihome.com/contact, and open up a ticket with our team.
You can also email directly support@kamivision.com.

Keep us posted on how it goes. Once you have a ticket number, please send it my way. Many thanks.

#146

My ticket was marked as solved by telling me to ensure location services were enabled and that my router was 2.4GHZ.
Both of which I had already checked - not happy my ticket was marked as solved when it wasn’t!
And I still have a camera that is a waste of time…

#147

I am sorry to hear that Glynn - Can you send me the ticket number from the “solved” ticket?

#148

Hi I have Yi Dome Guard 1080p IP camera international version.

On last saturday my camera suddenly offline. I delete my camera from my account and try to connecting again but still failed.

I heard waiting to connect - Scan QR code succesfull - Conneting to Wifi - and then I heard waiting to connect again from my camera.

I try to reset my camera and succesfull, I heard waiting to connect and succesfull , qr scan and succesfull, wifi is connected and successfull, but PAIRING STILL TIMED OUT.

Please help my problem. Muy ticket number #562409

#149

@Dwi thanks for coming to the forum for help. I can see our support team hammering away. I will let them know you have responded.

#150

Hi, So I bought the 4 pack camera late last year for the yihome 1080p Camera. I’ve had a few problems. Firstly one of the camera’s wont go past the orange boot up screen just keeps rebooting with no sound however much I try to reset. Secondly another camera that I hadn’t set up won’t go past the resetWifi pairing successful, just stays there till it tells me to reset the camera, Why?

#151

Hey @dkkerry Thanks for the information. I am sorry to hear you’re having issues with your 1080p cameras. That sounds frustrating.

Were the cameras working prior? Or are all these new setups with no luck?
Whats your internet connection? 2.4ghz or 5g?
Whats the power source to the camera?
How far away is the router?

I appreciate your patience. We will get to the bottom of this.

#152

I’ve bought the Yi Dome camera in 2018. Installed it and worked till a few months ago. So I’ve removed the camera from the app and I’ve tried to repair it. But I can’t get it to work.
It stops on “Waiting to connect” (it keeps repeating it and it can’t see the qr code on the phone), on the app the qr code is still.

Please can you help me?

#153

Hey @giuliopons Welcome to the community! Glad to see you here

A couple of questions to point us in the right direction…

What is the camera power source?
Are you using 2.4ghz or 5ghz?
How far away from the router is the camera?
What is your phone model and operating system?
What app are you using? Kami/Yi home? What is the app version?
What version of firmware is the camera running?
Do you subscribe to cloud?

Many thanks for your assistance to get this resolved. We look forward to your response.

#154

-What is the camera power source?
it’s plugged to the wall socket

-Are you using 2.4ghz or 5ghz?
2.4ghz

-How far away from the router is the camera?
2m

-What is your phone model and operating system?
Android Xiaomi Redmi 9

-What app are you using? Kami/Yi home? What is the app version?
Yi home by Kami Vision, just updated

-What version of firmware is the camera running?
I can’t find this information

-Do you subscribe to cloud?
Yes we have purchased a plan since november 2018, we payed with Paypal

Thank you

#155

1 . Please check your phone to make sure that it’s connected to a 2.4GHz band network before pairing. While all routers do have the 2.4GHz band available, you may need to adjust your router settings in order to pair your camera.

Many routers have both bands available simultaneously, meaning you can see two network names for your router. If this is the case, switch to the 2.4GHz network on your phone before pairing your camera.

-Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4GHz and 5GHz bands.

-The 5GHz network may have a 5 as part of its name. The 2.4GHz may have a 2 or 2.4 as part of its name.

Your router may be a dual-band wireless router that is currently set to broadcast only in one band , meaning that you will only see one network name.

-You can switch bands by accessing your router settings. We recommend contacting your internet service provider for assistance.

2 . If your camera is not scanning the QR Code shown on your phone during the pairing process, turn up your phone’s brightness to the highest setting. Place the QR Code directly in front of the camera lens. Slowly move your device back approximately 6’’ away from the lens.

3 . Ensure that you’re selecting the correct camera model when adding the camera.

4. Go to the YI Home app login page, and ensure that you’re connecting from the correct region.

5. Ensure that the WiFi network name is in English letters. SECURITY/PASSCODE should be WPA/WPA2 (mixed mode) or WPA2.

6. Ensure that your WiFi password is 8-20 characters in length.

7. Reset your router then follow the pairing process again.

8. Reinstall the YI Home app then follow the pairing process again. Please visit the following link for detailed instructions on pairing your camera: https://help.yitechnology.com/hc/en-us/articles/360000271133-Setting-Up-Your-Camera-Using-YI-Home-App

9 . Disable MAC address filtering in your wireless router settings during the pairing process. MAC filtering is disabled by default, and would only be enabled if you’ve explicitly configured the router that way. If you are using MAC address filtering, you would need to first pair the camera before turning this back on. The MAC address can be found on the back of the product package or under YI Home App > Settings > Network Info.

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If you continue to experience any problems, please let us know.

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