I had a problem with my Iphone app and I reinstalled the Yi Iot app and hit the reset button on the 1080 PTZ Home Camera.
I repeat that everything worked correctly before the reset. Now he says “Pairing has timed out. Please reset the camera.”
I confirm that I am connected to the 2.4 wifi network with which everything was working yesterday. I have seen that many are having this connection timeout problem. I did all the necessary tests, changing the phone, restarting the modem, deactivating the 5ghz antenna etc.
I followed all the advice and procedures of these pages and the respective links. But nothing to do. The help center replied to restart tel, modem, etc. but they are procedures already done. Everything worked perfectly before performing a reset due to the uninstallation of the app. Are there any reliable solutions for this problem that I see has affected many customers? Is there the possibility of forcing a reset via SD? is there a firmware that can be written by forcing its installation? the ticket number is 572652