Kami Wireless. - Battery Charger Showing Red

Plugged in my new Kami wireless battery charger, all lights but one showing as red not green - tried moving and switching the batteries around - no change. red lights mean its not charging is that correct?

Hey @jenspence Welcome to the community! You’ve come to the right place.

And, thank you for providing detail into what’s going on. That sounds frustrating.

Is it a particular battery that will not charge or a particular station on the charger that won’t charge the battery?
Where did you purchase your camera from?

Hope all is well! Looking forward to your response.

this can be closed, i’ve ended up returning the camera. it was the battery charger for the wireless outdoor camera that wouldn’t charge/was faulty

thanks for the update @jenspence. I apologize for any inconvenience. Let me send you a quick message to see if we can get you taken care of.

sometimes blue somwtimes red you can help me?

Hey @sandytan Give this article a read, try some of the suggested methods and keep us posted on how it goes. If necessary, we can escalate this with our CS team.