I have resolved the issue with the camera going offline by performing the firmware upgrade.
My new issue is that when I have motion detection turned on, the doorbell is alerting when there is no motion at all. I have the motion detection areas set to 3 out of the 4 quadrants, so that it should only capture the steps in front of my home. I have been using the "not a person’ button to teach it that no person is detected but it does not seem to help. I have now turned off the motion detection but then I have not recording what so ever of what is going on . I defeats the purpose of the doorbell cam.
I know that the cloud plan I am signed up for is for motion detection. Is there a plan that I can have just the doorbell cam on and then I can leave the other YI cameras I have on the motion plan?
Is there a support number that I can call to talk to someone rather than using this forum? It would be easier to work through these questions in person.