• If the issue persists, proceed with reset and repair
- Delete the camera to the App. (Open the App > select the specific camera > Tap on Delete) <----if the camera was added before.
- Reset the camera.
If your camera is the 1st generation, Use a thin needle or pin to reset the camera.
The reset button is located on the upper left side of the QR code on the backside of the camera.
Please hold down on the reset button until the yellow light turns on. The reset is successful when
the yellow light is on or you hear the voice “Reset is successful”. If your camera is the 2nd generation,
You need to remove the back cover of your camera and then you will see the white round reset button.
Use a pin to push it until the yellow light is on and you hear “Reset is successful”.
- Open the YI Home App to add your camera by selecting the ‘+’ icon.
- Under Select Device(s), choose the camera that is going to be paired with the app. If you aren’t sure, click on the QR code under Select Device(s). Scan the QR code on the bottom of the camera.
- Then select, I hear “Waiting to connect” at the bottom of the screen. If you don’t hear waiting to connect click on the link called, I did not hear it.
- Under Connect to Wi-Fi enter the password for the Wi-Fi router. Select Connect to Wi-Fi.
- Then face the QR code directly at the camera. If you hear “QR code scan is successful,” press next. If you did not hear anything, click on the link at the bottom of the screen.
- The camera will go into retrieving pairing status that can take 1-2 minutes until the camera is successfully paired with the App.