IR not working on Dome

Community Support
#13

Hello. On one of the devices. Remove it from your account in the app. Reset it through the physical button. Repair it and test.

With the other in the app flip off then on IR when it’s dark and test.

If that fails it could either be the amount of power supplied to the camera - are you using the adapter and cable that came with the cameras and not via a USB extension?

If all else fails they may just be faulty - but two out of three seems strange. But if they are instigate a return with your retailer

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#14

Super helpful troubleshooting suggestions from @YorkshireUser. Many thanks :slight_smile:

Give the suggested steps a try and keep us posted on your test results.

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#15

Hello @Steven_Kami
I’m facing exactly the same issue on a yi outdoor camera since a week.

The IR lights are not working anymore (before I could see the red lights on over night as on my other outdoor camera where IR work).

I tried changing power plug, deleting camera and resetting, put it at same place as another working outdoor camera, turning off and on the IR from the app but problem remains: IR are not turning on.

Can you tell me what else I should do?

Thanks

#16

Hey @NetMs ugh that sounds frustrating. I am sorry to hear you’re having issues with IR. Can you tell me the app version you are using? Have you updated your firmware recently?

#17

Hi @Steven_Kami
Mobile App version is 5.0.1
Yi home outdoor firmware is up to date and not recently updated 3.0.0.0D_2018_0911054

#18

Hey @NetMs Can you manually update to version 5.0.3? And, test IR? Many of the bugs from 5.0 and 5.0.1 are addressed in the newest release.

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#19

Hi Steven I can’t manually upgrade to 5.0.3 as the version is not available on the store. Also I don’t think it will solve this issue as I have 2 other yi outdoor that don’t have this issue so seems more specific to this camera (hardware or other).

#20

Hi, same problem here with my camera. One out of two is completely black

#21

Hey guys - give these steps a try

•Check the firmware update

  1. Go to the hexagon symbol

  2. Go to device settings

  3. Go to Firmware version

  4. Tap on the update button (also take a screenshot of this page and send it to us)

•Turn off and on night vision

  1. Launch the YI/Kami Home App.

  2. From the Welcome page, tap the thumbnail of the camera you want to change the settings of.

  3. Tap on Settings.

  4. Go to Camera Settings.

  5. Toggle off or on the Night Vision IR Light feature

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#22

• If the issue persists, proceed with reset and repair

  1. Delete the camera to the App. (Open the App > select the specific camera > Tap on Delete) <----if the camera was added before.
  2. Reset the camera.

If your camera is the 1st generation, Use a thin needle or pin to reset the camera.
The reset button is located on the upper left side of the QR code on the backside of the camera.
Please hold down on the reset button until the yellow light turns on. The reset is successful when
the yellow light is on or you hear the voice “Reset is successful”. If your camera is the 2nd generation,
You need to remove the back cover of your camera and then you will see the white round reset button.
Use a pin to push it until the yellow light is on and you hear “Reset is successful”.

  1. Open the YI Home App to add your camera by selecting the ‘+’ icon.
  2. Under Select Device(s), choose the camera that is going to be paired with the app. If you aren’t sure, click on the QR code under Select Device(s). Scan the QR code on the bottom of the camera.
  3. Then select, I hear “Waiting to connect” at the bottom of the screen. If you don’t hear waiting to connect click on the link called, I did not hear it.
  4. Under Connect to Wi-Fi enter the password for the Wi-Fi router. Select Connect to Wi-Fi.
  5. Then face the QR code directly at the camera. If you hear “QR code scan is successful,” press next. If you did not hear anything, click on the link at the bottom of the screen.
  6. The camera will go into retrieving pairing status that can take 1-2 minutes until the camera is successfully paired with the App.
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#23

I have 3 yi home cameras, recently my night vision has went bonkers on one of the cameras. It clicks and changes without any changes to the lighting.
This is when night vision is working.
image

#24

This is when it goes bonkers.image

#25

So, I have to turn night vision off. image

(It would only let me add one photo per post)

I have done all the tips and suggestions in this thread.

#26

Hello. When you say night vision is that with the IR leds on?

#27

Hey @Joanie Thanks for coming to the forum for more information. I am sorry to hear you’re having troubles with your IR setting on your Dome cam.

Did this happen on all 3 cameras or just the one facing outside the window?
Can you move the camera to test other lighting conditions to see if the problem still happens?
Can you give a little more information as to when it starts to try to adjust? Is it a specific time of day when the light changes outside? Does it happen all day?
Any extra information you can provide will be super helpful to point us in the right direction.

#28

I have 2 cameras facing out windows. It only happens with this particular camera. Both cameras are in windows that are facing the same direction. And, its not every night.(daytime is fine) Also, I should have clarified that these are not the dome cameras.(yi home 1080)

It’s really bizarre.

#29

That is very strange… How old is the camera having issues? What version of firmware is on this camera? Is there an firmware update available in the app or is it up to date?

#30

One was purchased March 2017, another March 2018, and 2019… I can’t tell you which one this is. I was using yihome app and it was suggested I switch to Kami app due to issues with not being able to view recorded video on SD card (which is still happening at random times)

Kami app version 3.3.1
As I am typing this response I hear the clicking and this is what I see now. image

#31

What about firmware on these cameras? Are the all up to date?

Can you go into each camera settings, then select “Camera Name”, and send me the ID’s for all three cameras. We can do some digging based on the camera’s ID.

#32

Yes, all up to date.

Camera 1 (with Night vision issue) 22USTJRURPSDOU170109

Camera 2 (in second window)
27USYF81UII0CP170904

Camera 3 (inside and off at the moment)
6FUSY21IV7GLKC190214

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