Hello,
I am in Turkey having same problem.
I have got two phones “Iphone 7 (IOS 14.4.2) and 10”, installed Yi Home and Kami Home several times hoping that it would fix the problem. Unfortunately, nothing has changed.
I have not been able to use my cameras since Yi Home update V 4.6.0.
If you check Apple Store Yi Home App comments section, you will see other people having same problem.
We need immediate solution because of security reasons.
1 Like
Hi,
On my side, it’s also not working as of yesterday, when I try to start the APP it automatically closes, Crashing after attempting to launch the app (worked before latest update)
Removed the app, restarted the device and reinstalled the app: still crashes launching then app
iPhone SE
IOS 14.6
Location: Portugal
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Hello, I am using an iPhone 7 and latest ios version.
After installing 4.6.0, the app does not launch at all!
Please make it fixed as the cams are totally useless at the moment.
Location: Turkey
2 Likes
Hi
The same problem also I Poland
iPhone 12 Pro with v 14.6
Started yesterday evening
App crashes when I start it.
Version 1.5.0.
Reinstalled app few times and restarting iPhone didn’t help 
i have the same problem, but only at IPAD. Don’t send me messages saying that this isn’t optimised for iPad please, because I used this app all the time on iPad. The error was only on IPAD, not on iPhone.
@YorkshireUser- could you please update us what is the status of this issue? When can we expect to be fixed?
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Same issue on my IPhone 11
Reinstal and restart didnt worked. Pls publish the old version immediately. From Turkey. İos 14.6 iphone11. And alsi ipad2 ios 12.5.3 anyone can solve the problem. The problem is not the device and operating ios version. The problem is at the new version pls re publish yihome app with the old version 4.5.6 Thnx
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From Portugal
Same problem the app aftter delete and reinstall don’t work
on iphone 11 with last version of ios (14.6 )
when i try to open it closed instantly
This is a very big failure I already ordered another brand, I won’t wait for them to resolve it, I’m like this for 2 days and no resolution, a shame
Hello Forum - It has been recently reported that after our most recent app update, your Yi or Kami home apps will suddenly crash after opening. First of all, I would like to thank all who’ve come to the forum for more information. We would be lost without the help of the forum. Second, I wanted to let everyone know that our deep is aware of the issue and working hard to get this resolved quickly. As soon as I have more information, I will update the forum. If anyone has any questions for feedback, please submit them on this thread.
Many thanks for your patience. We greatly appreciate your support.
5 Likes
Same here. Poland, iPhone 11, iOS 14.3, app version: 4.6.0
Yesterday, I got to set up my camera after some time of not using it. I was able to set it up and it worked but then, I think the app updated and it was no longer opening. It’s currently shutting down as soon as I’m trying to open. Tried reinstalling, shutting down the phone - nothing works.
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Can you please republish the old version until you get this fixed please ? We all have CAMERAS …… for security reasons. Without this app we can’t access them right ?
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Poland - same issue.
FIX: change iphone language to english uk
I have tried MasterAbe’s recommendation and changed Iphone language to English (UK). Problem solved temporarily.
Now App is running. No need to install cameras again.
same problem on iphone 11! just bought it, it was working fine and then came the update and de app keeps crashing everytime I open it.
I have uninstalled and installed again and it did not work. I`m living in brazil right now.
After language change to UK app is working fine now.
Thanks MasterAbe
yes also i am from Turkey and your app is down is not opening anymore your customer service email doesnt work also your twitter account doesnt response anymore ? What is happening @Steven_Kami
hello all - many thanks for all your feedback and patience.
We are currently working as quickly as possible to address this issue and release a new update.
We expect this new release to by out in the next 24-48 hrs.
If you have any questions, please let me know. Again, thank you for your patience and understanding. We will be in contact with a resolution shortly.
1 Like