After last update on App Store app doesnt work - only black screen.
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I’ve get a black screen also and the suggestions they tell me to try, I can’t because I have a black screen! Anyone have a work around?
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Snap…… This is now the third separate issue in less than a week.
One nearly every day.
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same here, micky mouse company
My iPhone 13 app has been showing a black screen off and on for the last 3 days. What is the fix for this?
FIX for NOW:
Remove app from Ios. Go to appstore and install it again. Log in. It should work. AND DO NOT turn off ads in app settings!!!
Worked for me.
This black screen is like background for ads. If you had select NO ADS option in app settings it will freeze on this screen, because close button for ads is… on ads that will not be displayed
Lately, it’s completely useless you where right them and now is the same thing and they do not say anything.
WHAT THE F ARE YOU DOING???!
Is this app will ever start to work? Now i cannot look into my cameras because it sent me an activation link to my email (why the F?!), but there’s no email (NO! Not because of spam - because of you didnt send it). When try to resend it - error. GREAT!
Reinstal app? OK! Invalid data format, please retry later.
You call it security?
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Don’t know what’s going on but not one of my camera will open up on the app, have rebooted all cameras and just says cannot connect. Coincidence or what having emails saying my subscription which i don’t have just record to SFD cards is about to expire. Sort this out YI.
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Seeing same issues on iOS, different device, different accounts. Wants to send link via email. Cannot login to a fresh session as get “invalid data format”. Fully paid for subscription so I don’t think it’s related to that.
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Same for me. last notification I got was 9 hours ago. Sooo glad I managed to find I am not the only one after reinstalling apps on three devices, making a new account, rebooting the router… on android I am getting ‘Network connection timeout’, please try later. On ios I am getting ‘invalid data format, please retry later’. Notifications fail on android once a day anyway and I have to delete and reinstall the app every 24 hrs, and since the firmware updates the motion detection is practically useless for non-subcribers. Really awful service currently. Used to work great. But until this is fixed, I cannot leave my home for securtiy concerns. Please fix this current issue connection ASAP and also give an option to roll back the firmware also as the current one is useless. But primarily, you need to get the servers up and running properly asap. Why do we even need to rely on the server when we have physical cameras and our own wi-fi networks and SD cards to run the cameras? ‘Foz’, you must be particularly upset if you have a subscription!
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I’m also having issues today. Can’t watch any of the installed cameras on mobile (Android) or desktop. “Network unavailable” message.
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I have the same problem! Wanted to send link via email. When I deleted app and have installed it again, it even don’t want to login!
iOS, recent updated app. iPhone 14pro. Fix issue please!
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Please could someone from YI say when its fixed on here so I don’t waste another day messing with this nonsense?
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Invalid data format error. The app has become very poor since the last update and ads rolled out. Very poor.
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The login servers are down apparently, but support doesn’t want to admit it. I tried to log in with different mobile apps, different desktop apps, using different ISPs, still nothing.
Cloud subscriber here. Support says nothing on the point, just relentlessly making me reset everything again and again.
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This is what support had to say when I contacted them:
We are very sorry that you are having issues with the Yi/Kami Home App. Our team is aware of these issues and is actively working to fix them. This is the highest priority for us. We will be releasing a series of updates that should resolve your issue.
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Juste reconected my HOME CAMERA 2 since 3 years and login fails many times.
Came here and just realized that the app is bugging today !
How lucky i’m !!
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They just answered me :
Hello,
Thank you for contacting Kami Vision and YI Support.
We are very sorry that you are having issues with the Yi/Kami/IoT Home App. Our team is aware of these issues and is actively working to fix them. This is the highest priority for us. We will be releasing a series of updates that should resolve your issue.
In the meantime, we are really sorry for any inconvenience caused. Your feedback and satisfaction with the cameras and app are really important to us. We appreciate your business and ask for your patience as we look to resolve these issues as quickly as possible. Please let us know if this answers your questions or if there is anything else we can help you with.
Thank you very much for your patience and have a great day!
Here is your reference ticket number:
Best Regards,
Lai
Kami Vision and YI Support