Help cameras won’t connect to base station

Community Support
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#1

Help!!! After connecting base station to app and Wi-Fi successfully, the cameras and sensors will not connect to base station

#2

I got the same issue,
Any help?

#3

Hey @Mort When and where did you purchase the base station kit?

#4

I’m the one who posted this can I get a response I’m on the verge of just returning it all so please some help would be nice

#5

@J_da_man when and where did you purchase your kit from?

#6

Close to 2 weeks ago and from amazon

#7

Hey @J_da_man Honestly, if its not connecting to the base station, my recommendation is to take advantage of Amazon 30 day return policy. We can get you a discount on our wired-free outdoor camera instead to help make up for any inconvenience. Or if there is another camera you are interested in, let me know.

Thanks for your patience.

#8

Yea I’ve tried everything but nothing is working and as far as the camera I want the wire free camera or something like it

#9

And are you in the US? Let me see what I can do about getting you a coupon code for our outdoor battery powered cam. Just want to be sure I get for the right region.

#10

Yes I’m in the US and ok thank you

#11

I’ll send you a direct message so we can get some info and get you squared away. Thanks for your patience.

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