Hi there @jimbomtl, thanks for joining the forum. I just sent you a private message requesting your contact details so I can create a support ticket for you.
I have the very same problem. Newer camera. Did you get a resolution?
Hey @morganko Have you tried the troubleshooting steps reported by Jimbomtl?
Please upgrade your firmware. Reset your camera and try to pair again.
If this does not resolve the issue, please let me know and we will move to the next steps.
Your patience is greatly appreciated. Hope you’re having a good one!
Where do I get the firmware upgrade?
You can update your firmware directly from your app. From your app home screen, please select “Account” on the bottom right of the menu selection. Then, scroll down a little bit and you will see “Update firmware manually”. Select this option and follow instructions for manually updating your firmware.
Please let me know if you have any questions or issues. Hope all is well!
Thanks. I am not able to locate anywhere to update firmware. I’m feeling that the camera just died which is concerning because I’ve had it less than a year.
Hello.
From the Welcome Home screen
Along the bottom tap ACCOUNT it is the icon at the far right of the list.
From the new page which appears scroll to the very bottom. Four icons from the bottom is one called UPDATE FIRMWARE MANUALLY.
When you tap this as @Steven_Kami says follow the instructions on the screen.
Thank you. I am using the “YI Iot” app. Along the bottom there is no account option. It’s Home-Alerts-Cloud-Profile. I have looked through everything today and found nowhere to update firmware. These are not wired cameras either. Am I using the wrong app perhaps?
What brand of camera are you using? If Yi or Kami you are best to use Yi Home or Kami Home.
Goowls Camera is what i have
You need the Yi IOT app for that. But the advice on here is for Yi or Kami cameras.
I see. So sorry to waste anyone’s time. Thank you for being so quick with responses though.
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No time wasted. And I’m not sure if there is a forum for your camera brand. I’ve looked before but couldn’t find one.
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No ones time is wasted! The forum is a place to learn and share with others. We are glad you came to us for more information 
I’ve not been able to find one either.
Thank you Steven. It’s a fine forum to be sure!
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Maybe we could encourage you to migrate your monitoring cameras to Yi or Kami brand
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Hi! I looked into the Kami brand. However, today by trial and error I figured out that my camera was not broken, it just needed to be removed and added back to my network. Obvious right but my software will occasionally show disconnect but refreshing or or unplugging it and plugging back in fixed. So, those two beeps I was hearing was because it was not connected to my network. Duh.
Thank you all again!
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Thanks for the update @morganko! Glad all worked out. Keep coming back to learn more about your Kami camera from other users just like you!
But he doesn’t have a kami 