If you had that setting applied then it would only record when activity was detected and not continuous.
Yeah my mistake. However I’ve noticed that you still can’t click complete video after the 6sec clip. This used to work.
That’s a known issue for some iOS users. I get that too and always have done.
Visit > IOS APP ALERT FUNCTION | Alert - Playing ‘Complete clip’ Issue (clip does not play when pressed)
Hi, Thank you for posting the issue regarding the “message fail to load to attachment”! My husband and I just discovered we are having this same issue as well. We are also android users but from two different manufacturers (Samsung and Motorola).
We’ll follow this forum discussion for a resolution.
We’ve haven’t had any problems with our 7 cameras for the last 3+ years; however, this is a major issue. 
Hello incredible forum members - thank you for your patience while we fix a the issues those have had sharing clips through WhatsApp and other methods with your family and friends.
Our team has isolated the issue and are on the path to a correcting this error. We are currently testing and improving the new logic.
Testing to confirm all is well takes a little but of time. Our next app update is coming Monday and this will be addressed and resolved. I will remind everyone to update on Monday but wanted to keep you all up to date on our progress.
Thank you for your patience. We really appreciate your help.
I can confirm that it is working. My YI home app updated itself and I am able to share clips via texting and email.
K
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Thanks for the update @klturley And, many thanks for your patience. Please know that sometimes unexpected things happen and we will always do our best to address it quickly.
Have a good one!
my issue is not with continuous recording but i want it to record when there is motion only… it isnt doing this even when i have it set to do so. It worked for over a year and now nothing. The card is fine. Is this a new change? I am using my laptop, chromebook and tablet but nothing. Any help to get this going would be fab ty!
Hello. No this should still be a functionality. What I’d suggest is delete the app and reinstall and at the same time give your SS card a format via the app.
Which mobile version of the app are you using? Is there an update to the app or have you recently updated the app?
i have done all that… numerous times… the app is the most recent one on Playstore and no update available
Hey @Jess2107 Thanks for coming to the forum for more advice on how to resolve this issue. We have had some app challenges that have affected the ability for those who download clips.
Can you send me a screen shot of the “Camera Settings” menu with your motion detection detection?
What is your firmware version?
Thanks for your patience and understanding. I greatly appreciate your patience.
To view your firmware version complete the following steps starting from ‘Welcome’ page.
- Tap into camera live view.
- Tap the camera settings (the icon which looks like an hexagon)
- Camera settings
… the firmware version should be listed at the bottom of this page. Click into it and screengrab that page.
Post it to this thread.
Thank you
Hey @Jess2107 thanks for sharing the screen shots. One more quick question for the team… What camera model is this?
yi home 1080P as far as i remember
Ran into this issue on my Yi Outdoor Camera recently. I removed the motion alerts and I regained continuous recording but ran into another issue with the sd card.
The microSD card (samsung 32GB) got stuck in write protect mode. Not sure how it happened but this prevented the loop recording from working. The app would just refuse to scroll back to previous time frames, complaining about Network Error.
I pulled the card out and was unable to remove the write protection so I replaced the card. Its working fine for now.
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Thanks for the feedback for the community. I am sure this will help someone along the way. Our first troubleshooting suggestion with SD cards, is try another SD card. It’s a quick way to learn where the challenge is coming from.
Super glad to hear you were able to quickly get this resolved.
With your new software/firmware update all i have are clips vs SD recording and a continuous up sell message to pay for the cloud. Purposely I bought these cameras 2 years ago to not have to play the subscription game. Is this indeed the path you’ve now taken?
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