Can't reset Yi home 1080p camera

Community Support
#10

Hey @rob_vav I am sorry to hear you having challenges resting your camera. When did you purchase the camera? Where did you purchase it from? If it won’t connect to the app, there’s no way to trigger an OTA firmware update.

#11

Hallo Steven-Kami,
we purchased it in april, 2020 from amazon.
Thanks for your information.

#12

Hey @rob_vav let me send you a direct message with a little more information.

#13

I have the same issue here…

1 Like
#14

Hey @Claudia I recommend contacting our support team at www.kamihome.com/contact or emailing support@kamihome.com. Once you do, let me know and I can follow up with our cs team

#15

Same problem here… I tried resetting but the light is still yellow and I don’t hear any sound coming out from Yi home 1080p camera

#16

I would suggest you follow the advice immediately above your post. Thanks

#17

Same here. How can I fix it? I press the reset button and nothing happens. Instead of DMing people can you just post the solution instead?

#18

same problem! Push for a while the reset button and nothing happen. Bought years ago at amazon, with cloud suscription right now!

#19

Same problem. I have press the reset button several times. Disconnet the power cord. But nothing happens. How can I reconnect my camera to my phone?

#20

El mismo problema,
Tengo 2 cámaras, compradas en Amazon, y tras una actualización de Yi Home, dejaron de funcionar. Las tengo en 2 redes wifi diferentes.
Las he eliminado y cuando procedo a incorporarlas es imposible, reseteo, pero no oigo el mensaje. Continuo sin escuchar el mensaje, con la luz amarilla intermitente, selecciono la red wifi de 2,4, y procedo a mostrar el código QR con la luz azul intermitente hasta que se queda fija, posteriormente la app me indica que espere 1 a 2 minutos, pero siempre el resultado es que realice de nuevo un reset a la cámara.

Este proceso lo he realizado más de 20 veces,

¿Por favor, podéis ayudarme?

Gracias

#21

Hi Steven,

I just had the same issue with my 1080p Camera.
I bought a Kamicloud subscription but unfortunately, few days ago my camera lost the app and was not abble to connect again.
Camera bought by amazon in 2020.
The camera is stuck, disable to connect.
Thanks in advance for your help.
Regards

#22

I have the same Prob with two of my Cameras. The other three still running :frowning:

Can’t connect them and can’t reset them.

Buy: prop. 2 years ago on Amazon. Until now, we pay every month for the cloud…

Please help me…

#23

I have the same problem. We have the information to solve it?

#24

Lo pudiste solucionar?

#25

So if anyone has a Idea on how to reset my 44HVH cam I’ve pushed the rest nothing. Tried different plugs. The yellow stays on and nothing. Out of the 10 cams I have this one is the only on that isn’t working.

#26

Here the same issue.

#27

I have the same problem Steven
I have a stedy yellow led and it is not reseting

I have 3 same cameras, 1 year ago 1 of them stoped working and now I have two with the same problem.

please help , maybe there is a pc software that you can hard reset or update firmwear from

thanks

#28

Hello, I have the same issue and contacted support. I bought it about 2 years ago and my 4 cameras won’t connect.

#29

Hi, I’m having the same problem, the yellow light keeps on flashing, I’ve done a reset but it doesn’t give any effect. Out of the 10 Yi Home cameras I’ve used, only this one has the problem. What’s the solution?

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