Base station won't pair with app

I recently purchased the Kami Wire-Free Camera (Model: WK101). I was trying to set up the base station, but it won’t pair with the app. I have it directly plugged into my router (with the supplied Cat5 cable). The port is receiving data as indicated by the flashing green light. The base station has power, as indicated by the blinking light on the right. The middle indicator is solid as it should be. I continue to get the message base station not found. Please confirm network connection. My phone is connected over WiFi to the router the base station is plugged into. I submitted a ticket to customer service several days ago, but have yet to receive a reply. Any suggestions?

Hey @gdaymte Welcome to the community. Thank you for joining!

Can you uninstall your app, then, reinstall?

You’ve tried a number of troubleshooting solutions. We may need to escalate this and open a ticket with our support team.

Keep us posted.

I uninstalled the app and reinstalled, but the base station still won’t pair.

I am sorry to hear that. The best thing to do would be to contact our technical support team. They would be happy to help you get this resolved & if they can’t get it resolved, escalate the issue further.

Thanks for your patience & support!

@gdaymte

Have you got your support reference number please? @Steven_Kami then may be able to escalate this for you to see what is happening with your case.

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Right on @YorkshireUser!

If you can share the ticket #, ill follow up with our support team and get this moving forward.

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My Ticket # is 500777

Hey @gdaymte Thank you so much for bringing this to our attention! We are currently in the process of finding a resolution. We will respond to your ticket shortly.

Did you get this sorted?

Got the same issue. Just purchased some Kami gear and both base stations I got won’t pair. Not a great start.

The base station is fully connected and I can see the the connection in the MAC address that it’s active.

Hey @B6637422553 Have you contacted our technical support team?

Please contact support@yitechnology.com. Our stellar team will be able to help troubleshoot this for you

Already did, just waiting to hear back.
Asking on here as I get the feeling they will drag out doing the basic steps, restart etc.

Thanks for getting back.

No. I kept getting the same instructions every time. It was as if they weren’t reading my previous responses. I’m returning the camera to get my money back. I’ve never had trouble with any of my other cameras.

Hey @gdaymte I am so sorry for your frustrations. I recommend contacting support@yitechnology.com. This could be a camera defect and they can begin steps to replace the camera.

I received my kit a couple of days ago. I’m having the exact same problem

Hey @Henke thanks for commenting and welcome to our community. Please contact support@yitechnology.com. They will be able to walk you through troubleshooting.

I did and got a standard answer back that was of no help. Replied back and hoping I get some proper help otherwise I will send my camera kit back.

Hey @Henke Can you send me your ticket number? I will follow-up with support

Thanks!
The number is (505969)

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