Ah man! @broach1804 Thats frustrating. I am so sorry to hear that it was too good to be true.
A couple of questions to help point us in the right direction.
What are your camera models?
What version of the app do you have?
What version of firmware?
Are you running iOS or Android?
Are you connected to 2.4ghz or 5g?
When was the last reset attempt?
Many thanks for your patience. Your data will be super helpful.
Camera models: 5x Yi 1080p Outside Surveillance and 1 1080p indoor dome camera
App version: Yi Home version: 4.84.4_20210711
Firmware version: 4.6.0.0A_201908271549
OS: Android
Connected to: 2.4ghz (no option for 5g on my cameras)
Last reset attempt: 2 days ago
Today all cameras are turned to the “Off” setting when I load settings for each camera. Few alerts.
Popped in to say all of my outdoor (yi and kami) cams have this issue. For some reason motion detection had been set to off. No one in the house has touched the settings/nothing has changed on my side.
No issues with my indoor cam.
iOS, latest version.
4.7.0.1B_201908131630 (Kami) | 3.0.0.0D_201809111054 (Yi)
2.4gHz wifi
Have not reset in a long long time.
@Adam @broach1804 Just a few more questions asked by our engineering team…
When was the last time you updated your firmware?
How are you exiting the settings menu after your toggle back on motion detection? Are you going back into the Home Screen or directly closing the app from the settings menu?
Many thanks for your patience and understanding! We appreciate your help getting this resolved.
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Firmware: I’m unable to update. All firmware is current on all cameras. I’ve attempted to update them all and the response I receive is firmware is up to date.
How are you exiting the settings menu: I use the back button within the Yi app when I exit settings every time. The cameras keep getting pushed into the “off” position when I enter settings even though I’m getting a live feed on the Yi app on my PC.
Thanks for the feedback. Let me bring this to my team and get an update for you shortly.
Can you send the firmware version number when you have a second?
Firmware version: 3.0.0.0.D_201809111054
This does appear to be an older firmware. I am going to address this with our team to get more information so we can suggest the best next steps to get this resolved for you.
Many thanks for your patience and understanding. We will be in touch.
Steven, I’m noticing that all of the cameras having problems reporting motion alerts work perfectly fine every night. Then in the morning they stop reporting alerts. This is consistent every night. Hopefully this helps pinpoint the problem. This is really a bummer not getting alerts on the most sensitive area of my property.
That is very helpful information. I am going to pass this to our team and try to get this nailed down. Your patience and assistance is greatly appreciated.
Steven, this is getting to be a long term issue that’s going unresolved. Can we manually revert to the previous firmware that worked properly? This issue essentially renders all 6 of my cameras useless while Yi continues charging me a monthly fee for cloud storage that isn’t working on most of the cameras due to the firmware issue. Thanks for any update and guidance you can provide.
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Hello @Steven_Kami the nightmare started again and all motion detection are turning off without any reason. What has happened again on the server side. Please fix that asap so that we could have again reliable products.
Basically we turn on motion detection and without any reason after a while all motion detection for indoor/outdoor camera are turning off …
Hey @NetMs @broach1804 we just released a new update. When was the last time you updated your app?
What is your camera model?
What app are you using?
How do you close the app?
Does it occur when you exit the app or when the app is closed?
I uninstalled the Yi app on my android phone. I reinstalled and checked the firmware on all cameras. The 1080 Yi dome camera has updated to a new firmware. Only 1 of my Yi outdoor 1080p cameras has updated to new firmware. 4 out of 5 Yi outdoor cameras have not updated firmware automatically and when I attempt to manually update the firmware I get a notification saying the firmware is up to date.
5x Yi 1080p outdoor security camera and 1x 1080p Yi dome camera.
Yi home app on android
I close the app by swiping the app closed via android swipe function
The cameras are no longer being switched “off” automatically in the settings menu nor is the motion detection being turned off automatically anymore since reinstalling the Yi app on my android phone, however motion alerts are sporadic and functionality has not improved as of yet. 3 of the cameras I rarely receive any alerts on even though signal strength is 100%. Also, the cameras are only recording small fragments of video to the cloud. One camera recorded no video to the cloud in 24 hours.
Hello
I have multiple Yi Home Dome 1080 and some Yi outdoor.
All camera firmware are up to date same for application firmware.
Today it seems working again but still when checking setting, first motion detection looks unchecked and then it turns on.
The issue seems to have happen between 1PM CET and 5PM CET so can you specify when he new update you mentioned happened to see if it can match this time (CET timezone pls).
I was closing the application and re opening in normal way on my iphone.
It happened when I was in the app or after closing.
As said, today looks ok so far but for how long? It would be great to be notified of such upgrade so that we could check if all functionalities are still working as it can’t be that we have to check every day if motion detection works as expected or not. We all bought reliable products and the way upgrade have been handled recently shows a clear lack of testing impacting customer satisfaction so please address that with the team.
@Steven_Kami same issue again this morning motion detection turned off (between 8AM and 1PM) by itself on some of my outdoor yi camera - Can you please check what is going on with the technical team as all firmware/software are up to date and it seems something happening wrongly on the server or application side… seems recording is still happening but no alert recorded (I can see a detection in the timeframe bar but no alert) and motion detection was turned off for one of the camera and still on on the other camera (still not sending alert).
@Steven_Kami The cameras are turning off on their own again. When I enter the Yi app settings on my android for each camera they’re in the off position. I have to then put them back into the on position. Almost no cloud video is being stored. Only 20 or 30 minute fragments. Sporadic motion alerts. Nothing consistent.
Hey @broach1804
Can you send me your app version? This will help us make suggestions. Your patience during this time is greatly appreciated.
Yi Home Version: 4.84.4_2020711
@Steven_Kami The Yi app updated on my android. New functionality but I’m still experiencing the same issues not receiving alerts when motion is directly in front of the cameras. My front garage camera works all night. If so much as a bug flies in front of it I get an alert. Then when morning comes around I get nothing on that camera. It’s almost like it’s setup to only record motion alerts during a certain time frame, however it is not setup for timed alerts.The others are very sporadic. I’d estimate 1 in 10 motions signals an alert. Before this problem began every camera recorded alerts perfectly without issue. Thanks for any updates you can provide.