Yilot can not alter smart detection

I want to switch from yi home to yilot app however it does recognise my subscription yet it will not let me alter the smart detection it asks for subscription?
Can you advise please

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://www.kamihome.com/contact? We’ll get you up and running.

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