Yi outdoor camera not resetting

Hello, my yi camera hasn’t been working for a while, it’s just a solid orange light and it won’t reset. Even after turning off. What am I doing wrong?

We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://www.kamihome.com/contact so we can help resolve this issue. Thank you.

Thank you for your response. The link doesn’t work though