YI Home / Kami Home does not work on my latest DELL XPS 15 9520

Hello I have been using YI Home for more than two years on my windows PCs without problems
I have version YIHomePCClientIntl_Setup_1.0.0.0_202010211000
I had a DELL XPS 15 9510 and it works fine.
I just bought myself an XPS 15 9520 and it no longer works at all, my screen lags when I put on my 9 cameras, the full screen magnification freezes, the bit rates are at 0!
Only working way so far is to use a single full screen camera and I have a 200KB/s throughput

I use the same application without any problems on my 9510 or on my Android

only the intel processor is different
12th Gen Intel® Core i9-12900HK processor (14 cores, 24MB cache, up to 5.0GHz)
11th Gen Intel® Core i7-11800H processor (24MB cache, up to 4.6GHz, 8 cores)

Apologies for any difficulties you experienced. We’d be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact.
Thank you.

Should I make another topic somewhere else?
why not help me here?