Yi home camera 2 inaccessible on other devices

Community Support
,
#1

Hi there I have YI Life App installed on all 3 of my devices (iPhone, iPad, Android) and I own few range of Yi Cameras.

This particular YI Home Camera 2 stuck on 1%/30% before showing the message “Network connection failed, please check network settings and reconnect(-90008)” when I tried to open it using my iPhone both on WiFi and Mobile Data, meanwhile it’s completely fine if I try to access it with my Android or iPad.
Please help, how can I fix this problem?

#2

We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://www.kamihome.com/contact so we can help resolve this issue. Thank you.

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