Yi Home Camera 1080p won’t reset - stuck on solid yellow

Community Support
#1

Hi,

I bought my Yi Dome Camera 1080p two years ago, and it just stopped working, it showed an orange led.

I gave it of the app Yi Home and tried to synchronize it again but it didn’t work, it asked me in different steps to restore the camera (push the reset button) I’ve done it several times even hold it for a while with no response. That’s why I’m asking, what can I do to solve this problem??

I already tried the following steps:

  1. Try to use a different and known working micro USB cable.
  2. If available, also try to use another good and working power adapter that has the same capacity.
  3. Plug the camera into a working power outlet.
  4. If the camera did not turn back on, push the reset button of the camera and repeat this method at least 5 times.

https://www.evernote.com/l/AFoRoXxu_qlGRbq164O6kjWQGbkGeJo8Z3E

Thanks for your help.

#2

Customer satisfaction is a priority for Kami Home and we provide 24/7 customer support to our users. We regret that you had an unpleasant experience. Please reach out to us on the email listed below so our customer support can help you out:

support@yitechnology.com

For our customers who has an annual cloud plan, Kami Home also provides free camera replacement - no questions asked.

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