Hey @Wh17 Thank you for joining the community! We are glad to have you!
Have you contacted our technical support team at support@yitechnology.com?
Hey @Steven_Kami, thanks
I try contact support and i have a ticket, but not have a solution for my câmera.
Can someone help me with my problem with Yi home 1080p ? When i connect my camera to app, works fine max 2 minutes and show information camera offline 01/01/1970 01:05, always this same information.
I try reboot somany times, but this dont help at all. Can someone help me with this problem ? Of course, i try change country, dont help
Hey @kouzy Welcome to the community! Thanks for joining. This is a place to learn & share but mostly, expand your knowledge and have some fun.
The best thing would be to contact our customer support at yi@technology.com
Our stellar support team will help resolve this issue.
I was having issues but it’s good now
Hey @Dazed85! Welcome to the community. Glad you have joined. If there are any helpful tips you can share, please do! 
I have 5 cameras that have the firmware version 2.1.0.OE_201809191830 ; is that the latest version and if not what are the benefits of the upgrade ? (could be 191630 pretty small)
Would help if you advised what the brand and model of your cameras are. Thanks
Yi Home 1080P - the first high def issue
This is not the most update date firmware. I would advise opening your app, clicking your account icon in the bottom right hand corner and then selecting “update firmware manually”
Updating your firmware improves the functionality and features of your device. Also, It can provide fixes to any performance issues that may occur.
I use SD cards and it says it only applies if NOT using them. Why technically would that make any difference ?
Read this article for advice on updating firmware
LoL - :… if you are currently having any issues with your camera from a recent firmware update, you can manually update to the latest firmware …".
So if recent firmware screwed me up I should load recent firmware ? I am not reassured.
I’ll think about this a bit.
So, the only download file I can locate that seems right is named home_y20m.
One of my cameras is marked (in part) 48USY2Vxxx
When I try the Update on the camera via my iphone itself without the mini sd card in the camera it says I have to change the wifi and some stuff which I am not doing. The camera says it’s firmware is up to date. Yet since I got that Kami bubble my cameras no longer work like they did.
So, the questions are:
-
is that the correct file for my version of 1080P home camera
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do i just format the sd and copy that file to it and so forth (it won’t unzip)
I note that my present firmware version is 2.1.0.OE_201809191630 and your update site for Yi 1080P home cameras displays names that don’t appear on my cameras or packaging (Yi Home Camera 1080P AI+ and Yi Home Camera 2).
Last edit: another option would be to remove the last couple updates from my iphone BUT how do I get that accomplished ?
@Calhoun Thanks for all the detail. This is super helpful. I commented on your alert thread as well but I just wanted you to know that I will be following up with you tomorrow.
Thanks for your assistance
Whats the point of having an upgrade firmware option on the Iphone app but you have to physically climb up to the ceiling, bring the camera back down, pull out the SD card and play around for hours when the app has two menus that are supposed to allow you to upgrade wirelessly?
You can firmware upgrades OTA.
1 Like
There is the ability to do firmware updates OTA (over the air).
Simply go to the settings for camera whose firmware you would like to update, select camera settings, then firmware.
Hope you’re having a lovely week!
Never connects then the attempt is terminated saying it has failed