YI Help Center: Micro SD Cards vs Cloud Subscription

Yes, I find this latest update quite infuriating and clearly demonstrates the software developers have no idea in how home security works.
The prime objective in handing over security to the police is to have a video with a date and time stamp. This has now been removed.
Also, prior to this update it was easy to navigate by minute and second along a recorded activity…… Now with date/time stamp removed from the playback window this task is totally impossible to achieve.
Just when I was about to purchase the upgrade…… BANG, you shoot yourself in the foot with this user.

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Correct - It appears the V5 IOS APP no longer lets you record to the SD card. I keep my cameras running ON 24/7 with 64G SD cards. Now I may as well put them in the bin as I dont want the subscription. So YI/KAMI - fix it or lose your customers…

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Well I’ve managed to get one to record, is it possible a firmware update can corrupt two, poss three SD cards ? With the cards in one recorded a very short time then stopped. Bought a new card and did exactly same time. Put another new card in one camera and after formatting it’s recording fine apart from it’s a faff as it defaults to Cloud and activity to see current view you have to click SD card and scroll the time line to current time 🤷 All three of the not working SD cards if you click on status say 0 gig free of 0 gig and formatting says compete and card in use :thinking: Strange the two SD cards were fine and fairly new up to the firmware update.

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Yi is award of these issues and working on them.

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might be worth taking the cards out and manually formatting them and then let the camera do its stuff?

I was very happy with these cameras and even in the last 2 weeks bought another BUT. Which other apps do you find best for managing these cameras there seem to be several apps that will control these but are there any recommendations? I bought these cameras because of the sd card functionality but that seems to have been taken away and if restored is likely to be eroded to encourage us to sign up to what is a very expensive cloud service. I run 4 cameras but I have just purchased a fifth but I can return that one and may be able to return the other 4 which might actually be a better option. The cameras used to work well for me as we monitor my elderly and not completely mobile mother in law who refuses to leave her home. She has care a few times per day but it’s reassuring to make sure she is ok.

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If it helps, since the upgrade, looks like now you have to scroll to the desired timeline. So if you playback the 6 second clip, take notice of time recorded, then press sdCard icon and scrub back to that time. Not very user friendly, but it works…Older way was better. I hope that helps, since I was looking for that feature as well.

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Yi are not removing them SD record and view capability. With the latest app some customers are having issues which Yi is aware of and looking into.

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I can’t even get that far. As soon as I touch the picture, it goes back to the Live view. Like everyone else on here, I’ve tried all the usual steps. Not that I want anyone else to have the same issue, but I’m glad I’m not the only one. Sounds like Yi may be aware of this and hopefully working on a fix ASAP.

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Have you recently updated your app? You may need to go manually update to get the newest version. The bugs have been addressed in the new release.

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When was the new release today ?

I too am dissatisfied with the new app. And I don’t want to buy the clouds either. My three cameras are virtually useless now with the v5.0.1 app.

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Hi what are you trying to do what you couldn’t do? If you want to view your SD card footage there is a recent update that should restore that. If you then click on the sd card symbol you should see a green time bar appear. That will let you select recorded footage.

My understanding is that Yi are still working on enhancing the new app.

Same problem for me.

Is there any way to downgrade on iOS? I am using this for my 3 local stores - in 3 different loction in country. I can’t access exact event - like before, I can’t chosse between motion dectection and/or human dectection. It’s completlly usefull now.

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Hello you should be able to scroll through the timeline. If you tap the icon which looks like an sd card the timeline should appear.

Yes, correct. I see the events as a small green blocks, but there is no information or possibility to filter this as transparency and clearly as it was in previous version of the app.

I need only human detection not motion detection. By the way there is also no possbility to record the playback of the event which I am actually watching - it was able before. Now I can only snap a picture of the playback event. No possibility to record it as a separate video. Why is that?

How to find the icons filtered by type of the event, where I can choose from there what 6 sec clips I would like to watch? It was possibe in the old version of the app.

New version also doeasn’t offer a time and date stamps on the playbacks. What cause that I am not sure is it playing or just paused playback.

Please allow us to back to old version. I am using that cameras and software for daily work - I need to check the cameras every day - I am using mainly human detection. Which is not able now.

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I have checked and for me using the previous app no sound recording alerts happen. I’m not sure why that is happening.

The time stamp - that’s a defect a fix is under development.

Can you also put back the scrubber on preview when it goes full screen? I think it disappeared?Screenshot_20210909-175917_YI Home|690x310

Was the removal of 7 days of free 6 second clips on cloud by design and not going to change? You can now only see clips for the current day. This was an advertised free feature when I bought my 6 cameras, also mentioned in the first post on this thread. I’m very disappointed if this has gone permanently.

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