Both new cameras are stuck at reset after doing firmware update. My older cameras are all working fine after updates.
I’m pretty frustrated at this point. I was going to download firmware and put on sx card and try that way . I can’t even get camera to say waiting to connect at this point. Help please! Thank you
Hello. Please take a look at this support
https://help.yitechnology.com/hc/en-us/articles/360035726673-Unable-to-Pair-Camera
It does nothing it’s on a yellow reset light continually and does nothing else . Won’t even give me the option to pair or reset . I have had YI cameras for five years and have never had this happen after a firmware update . It’s like I’m stuck on reset but it hasn’t actually reset. Not blinking yellow . Just yellow continuously.
Hey @Crissandra Thats super frustrating I am so sorry to hear of any inconvenience. The team is currently looking into this and will have a solution shortly.
May I ask if you are using Android or iOS app?