Yi Dome Guard YRS-3019 reset button not work

Hello, I have a problem with my YI Dome Guard camera. I try to reset camera but the reset button is not working. Is it possible, for example, to upload the software via an SD card, which will reset the camera to the initial settings, or the same option via the Ethernet port? If so, where can I find the firmware for this camera because the kamihome.com/firmware website does not work.

Hello @gwiazda90,
Sorry to hear about the issues you’re facing with your camera. However, there are no available firmware files for download. I suggest contacting our support team for assistance instead, you may submit your query by going to Customer Service in your mobile app or fill up the request form here: https://store.kamihome.com/pages/contact
Thank you!

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