Yi Camera 1080p

I am trying to setup the Yi 1080p camera. But when it connected to power, the orange light is on.
I try to add the camera, I do not hear anything from the camera. It is not saying “Waiting to connect”
I tried reset. after pressing the button, there is nothing happening. the camera still show a steady orange led.

Hey @hq83 Thanks for coming to the community forum for more information. I am sorry to hear you’re having issues pairing your camera.

Can you power cycle the camera? Unplug, plug in.
And, try again?
Has it ever connected to the app or is it a new addition?

Hi @Steven_Kami, this camera has been bought quite long ago. more then 6mths ago. but it was not used. was kept in sealed box till now.
Just opened it yesterday and try to set it up. It was not connected to the app before.
The app is also newly created. Just download and create my account yesterday.
Yes, I have tried to power cycle a few times.
Pressing reset button also nothing happen.
Support case has also been logged. 606588

Hey @hq83 Thanks for the info. I am going to follow your ticket and make sure we get this resolved one way or another.

Do you have an SD card installed? If so then remove the card and see if it will allow you to set it up. If that works then the SD card may be bad or it may need to be reformatted

just an update. issue has been solved.
Case was logged from the app.
after investigation, photos and videos provided, support conclude that issue is with camera and was told to check back with my seller to get a replacement/refund.
Requested for the firmware to update the camera using SD card. was told that this would void the warranty.
Contacted my seller and was redirected to email supportasia@yitechnology.com.
This support went through the troubleshooting steps and provided the firmware file.
Updated the camera firmware using SD card. and the camera is working now.
Case close.

Not sure what the different between both of this support, and why can’t the firmware be provided with the first support.

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Thanks for updating the forum. Let me do some digging on that one but it strange you got different feedback.