YI 1080 Home camera will not pair with mobile app

We have several YI 1080 Home cameras in use in our building. One has stopped pairing with the mobile app. I have reset the camera many times. I have reset the wifi router. The camera connects to wifi, but does not pair. What else can I try?

Hi, we’re sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.kamihome.com/contact.