wireless outdoor cam base station will not connect to phone

Community Support
#13

I have a Yi indoor cam and when that pairs with the phone it makes lots of noise. When the smart hub is trying to connect it makes no noises other than the odd 2 beeps… is it supposed to make more noises when trying to connect “

#14

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Hi sTEVE…JUST TO BE SURE, THESE ARE MY CAMERAS , THE BASE STATIONS DO NOT CONNECT , IS THERE ANY WAY I CAN USE THE CAMERAS WITHOUT THE BASE STATIONS? Both are new and both don’t work.

#15

Hi it’s right next to it…the app is not picking up the base hub just scans then says unable to connect …I would expect once the hub is connected to the app the camera should connect…thanks

#16

Hey @Lamazza Thanks for your feedback and assistance resolving this problem. I’m going to send you a direct message so we can talk a little more about this.

#17

I don’t suppose you think that the cameras will work without the base station then Steve. Such a shame as they look robust good quality. Is there a known problem with connecting to the base station? I suppose that is the end of the road for me?

#18

Im going to send you a direct message so we can follow up in more detail about this.

#19

Ok Steve…thanks for helping. Do you have my email address?

1 Like
#20

I sent you a message in the forum :slight_smile:

#21

Also happy to help do some testing on this.

Got the same issue.

#22

Hi… don’t think they will do any more testing as they no longer manufacture these due to known issues that o by any be rectified :worried:

#24

hey @B6637422553 I am going to send you a direct message about this matter. Thanks for your patience.

1 Like
#26

Steven I am having the same issue as all if these other people. Any resolution?

#27

Hey @Brewi3 Just want to confirm, have you taken a look at this forum thread and tried the troubleshooting resolutions?

Have far away is the router? Make sure all devices are connected to 2.4ghz, not 5g

How many walls in between the router and the camera/base station?
What’s the outermost wall made of?

I hope all goes well. Keep us posted.
Give this link a try as well https://help.yitechnology.com/hc/en-us/articles/1260800980510-Kami-Smart-Security-Base-station-Pairing-Tutorial

#29

Yes I have read all of the others posts. All of the lights are correct but when I search for device it never finds it. I have used all of the troubleshooting options

#30

Hey @Brewi3 Deepest apologies. We are working to improve our sites and sometimes unexpected things happen so we were down for a few days. I am so sorry for any incovenience you experienced as a result while troubleshooting the base station and camera.

I am going to send you a direct message so we can get to the bottom of this right away.

#32

I got the same issue,
Any suggestion?

#33

Hey @Mort Thanks for coming to the forum for more assistance. Thank you for your patience.

Can I ask when & where did you purchase your kit?
Have you contacted our support team yet at www.kamihome.com/contact? You can send a message directly to our CS team from this page.

Looking forward to your response.

#34

Hi,
I bought it it on AliExpress at 12.10.2020.
Yes, i contact support team: request: 591011 - there is no solution for now,
any suggestion?

#35

I’d recommend contacting AliExpress. Did you purchase the camera over a year ago?

1 Like
#36

Hei i encounter same problem, i have a good connection wifi, try different phone and not connect

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