User name expired

Hello. Today YI HOME app show me the error "user name expired,re-login required " but also login with right credentials show the same error.
Can you help me?
Thanks a lot


We are pleased to inform you that the issue you reported has been successfully resolved. We have taken immediate action to address the matter.

You can start trying again and confirm.

To ensure your continued satisfaction, please do not hesitate to reach out to our customer support team should you have any further questions or concerns. We are here to assist you and provide any additional assistance you may require.

Once again, we apologize for any inconvenience caused, and we thank you for giving us the opportunity to resolve the matter promptly.