I am having similar issues . qr code doesn’t work . Both accounts are in the same region . I do not get the notification on the second device . I can login with second I d on the primary device accept the notification and view but i cannot access the shared camera from the second device
Hey @Gerald1 thanks for coming to the community forum for more information. That sounds frustrating!
Can you do me a favor and send me a screenshot of the second device app Home Screen with the cameras not showing?
Just want to take a quick peak and then, we go decide what the best next steps are.
Many thanks for your patience and understanding.
Here is second pic . My wife is prime on the camera . I can see the image but cannot control the camera position . I’ve tried creating new accounts deleting and adding the app etc . When trying to share the QR code never works . The account does sometime but notifications never arrive on the second device . I have to login on the device it was sent from
Hi I’m having this same issue I’m unable to share my camera through QR code and finding the user please help
Hey @MiradaH Thanks for reaching out through the forum for more information. I am sorry to hear you’re having troubles.
Can you send us a screenshot of the app error you are seeing when trying to share you account?
There is always the option, if you trust the person, of sharing your login credentials and giving them app access this way.
If I give them my login credentials will it keep me logged in
Yes it will 
- are they in a different region than you? What app are you using?
Havig the same prolem, QR doesnt work (I’ve tryied all the steps before), and it says user is not found. Please HELP!
Having the same problem, user not found and QR doesnt work. Cant share with my husband (both in the same region and house)
Hey @ferporte That sounds super frustrating. Are you comfortable sharing your login credentials? He is your husband 
just messing around. I think sharing your credentials might be a better option for you. This way he doesn’t have limited access.
It won’t have an affect on either of your abilities to log in.
Hi Steven, same problem here. I’ll be honest I can’t figure out how to set the region on the Android app. My girlfriend and I are on the same WiFi. I even logged her out on her phone and logged into my account on her phone and it wanted me to repair the camera.
Thanks for any help.
Hey @Palkevich That sounds like the wrong region is selected. Log out of the account on her phone, and before you log in, in the upper right corner shows the selected region. Tap on this and select the correct region. Let me know how it goes
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It doesnt work, he logs in wirh my credentials in his iphone 11 (with the updated app, installed and unistalled etc) and the cameras wont show up. Why???
Did you deject the correct log in region?
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Hello!
First of all, how is this still a problem after so much time? Do engineers even know about it?
I’ve been trying to share camera access with my wife and I see the same problem: Invalid QR code or user not found.
I need to finish setting it up by Wednesday evening. What is the best way to resolve it?
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Thanks for coming to the forum for more information @arp I am sorry to hear you’re having troubles.
- You can share your login credentials with your wifi so she can have full access to the account.
- Go to Account menu. Select Sharing. Tap on the camera you want to share with your wife. Tap the big green (+) sign button next to “Share cameras with your family”. Instead of using a QR code, select “Share with Yi Account”. Either, have her scan your QR code or you scan hers. You can do either. If the code is invalid, there is an option to refresh at the bottom of the QR code screen.
Keep us posted on your progress.
having the same problem
I see many replies to check about the region, but how do I do that?