Unable to add a camera on a different region

Community Support
#1

Hi,

Can anyone let me know how to fix an issue where it says “QR Code scan failed. Please select the same login region as the other party”.

I am on a different region (USA) and the camera is in the Southeast Asia region.

Obviously this is a region based error but is there a workaround for this? We have multiple Yi cameras which is why we decided to use Yi’s as well on a different region to have a single app control all our cameras.

Thanks!

#2

The camera and your phone must be connected to the same network.

1 Like
#3

We are experiencing the same problem. We are located in the same house and using same connections for the wifi and 2 iPhones that we want to be able to access the wifi. I hope you could guide us on this. Thank you.

Categories