Sign up in app not accepting passwords

App sign up for Yiiot wireless camera will not accept password for sign up. It states that second (confirmation) entry of password is inconsistant. Tried reinstalling app using different passwords but same message each time

Hello, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at We will help you as soon as possible.