The temporary outage has been resolved by the YI Cloud Team and it is back up and running now.
Hi,
@ascernas I see, so out of the 5 cameras you have, only the YI Dome 1080p and one of your YI Outdoor cameras are not working. What is the email you used when contacting our customer support? I will look up the email and correspond with you directly in the email thread.
Patrick,
It varies, sometimes are those, some times are the other ones. Something I noticed is that when the account is already linked and try to search for my linked accounts on google home app, the YI account only lists 3 of 5 cameras, but when I did the import/link all my 5 cameras showed up and I set them on its respective rooms on the app.
For instance, earlier I unlinked the account and re-linked back and now one of my YI2 version cams doesn’t work. Google doesn’t even recognize the name when I say “show me living room camera”. for the outdoor camera and Dome 1080p it tells me stream is unavailable.
I do use my Gmail account which is the one I use to log in on YI apps. I sent another email earlier to support@yitechnology.com. I don’t feel comfortable sharing my email here, so, is there another way?
If helps, the email is the same I am using for this Community.
Still no success for me trying to stream from my Home 1080p Dome camera. Same issue as previously described, either I’m told “Sorry it looks like the stream is currently unavailable from ‘X’ camera” or I only get a black screen.
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My camera has started to stream the feed to my Home Hub today.
Hi,
@ascernas I found your email and sent you a reply. I will work with you to resolve this issue in the ticket that was created with that email.
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@Patrick Kami/Yi needs to fix this. Most people like myself will of set up an account via Facebook. One will need to be able to merge accounts if one has to make an account the other way.
I have the same issue as @SneekyB, I have 2 1080p dome yi cameras, one streams fine to my Google hub but the other one the hub informs me it is unavailable. Unlinked and relinked my account numerous times and the feed works fine in the yi home app for the none working camera just not when I want to stream to the Google hub. Weird that I have 2 identical cameras and one works with the hub and the other doesn’t…
Thanks
Edit: after trying it sometime later, it now works. Always the way when you mention something not working then decides to work…
Hi,
@Rymaan I’m glad to hear you are now able to stream both your YI Dome 1080p cameras to your Google Nest Hub. Due to the recent service interruption that has now been resolved, we are working with our internal team to make sure our YI Home cameras work properly when streaming with the Google Nest Hub.
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Hi,
@MilkinMore Thank you for your feedback. I understand, we have a lot of customers who use Facebook as their login to use our YI Home app. We will take this information that you have provided into consideration.
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Hi @Patrick
I spoke too soon the one that wasn’t working is and now the other isn’t. Seems so hit and miss and I have yet to get both working without issues on the nest hub, it is a shame as they can’t be relied upon to work correctly without any issue.
Thanks
Same here. It worked for a day and now no longer working.
@Rymaan @SneekyB I apologize for the inconstancy with your YI camera not working properly with Nest Hub. I ran into the same issue yesterday but was able to stream the camera on Nest Hub with the process that I’m providing you now. Please try the following steps provided below.
- On your Nest Hub screen, swipe down from the top. Click on Cameras.
- From the list of cameras shown, click on the camera you are trying to view.
- The camera will link up and show it streaming on your Nest Hub.
If this doesn’t work please email us at support@yitechnology.com to look further into the issue with your camera and Nest Hub. @Rymaan please use ticket #426004 @SneekyB please use ticket #426005
Please let me know if this works.
Hi @Patrick,
Neither work now voice commands or using the pull down option on the nest itself. As I say it works randomly but most of the time it doesnt. Shame the cameras aren’t reliable enough to use with the hub and maybe it’s time for me to invest into a more reliable solution that works with the hub.
Thanks
Thank you! it was very useful.
Hi,
@Rymaan I would like to assure that we are working hard to make sure that our compatibility with Nest Hub is reliable. Please try this process that also worked for me. I was able to stream my YI camera by turning off the camera in the YI Home app and then turning it back on. To do this, go into your YI Home app and click the hexagon symbol inside your camera thumbnail. In Settings, at the top of the screen, click on the green toggle switch to turn the camera off. Click the grey toggle switch to turn the camera back on. After doing so, try to stream your camera with Nest Hub.
Hi @Patrick
That does seem to work but like today I’ve had to do that at least 4 times to get it to appear throughout the day. I appreciate the help and possible solutions but that just seems like a work round rather than a fix. It should just work and not require you to pick another device up, go into an app and toggle the camera off and on for it to appear on the nest hub. as I’m in the app using the above method, I might as well just go into the camera on my phone rather than getting it to display on the hub. I’m not entirely sure why it works sometimes and then not others. Is there no information on why it does this? Has it ever worked flawlessly on the hub?
Thanks
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