Hello @godeye Welcome to the community! Glad to you have
What camera model are you using?
I’m using the Yi Dome Guard.
I have 3 1080p internal and 2 yi outdoor
Last questions @godeye @balbyb
what phone device? Apple or android?
Operating system version? (can be found in your phones settings)
Is the app version up to date? Yi or Kami Home?
Where are you located?
Thanks for your patience and understanding!
@Steven_Kami I use an Huawei P20 pro with Android 10.
The Yi app is up to date, was installed today.
I’m located in Portugal, but I tried logging in in different country’s.
Hi
S20 fe android 11
App up to date
Based in UK
Hey @balbyb @godeye Thank you for providing that info. Super helpful. I am going to pass this to our technical team and get back to you with more information
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Thanks a lot for these instruction and I am pleased I could connect my Yi Cameras with Google Home Hub and Stream the Camera Content on the Google Display!
What I really next is: I have 2 Yi outdoor cameras to monitor for movement. I would like to see the live stream on Google Hub Display automatically as soon a movement is triggered.
Can the camera stream automatically trigger the Camera feed to be displayed on Google Hub Display as soon as movement is detected?
I would really love to this is working!
Hello. I am getting an error connecting the Home camera 1080P to Google Home app (v. 2.32.111) on IPhone 11 (v. 14.4). And for some reason I have no way to untie the connection (
Thanks for popping into the forum! Glad to have you more knowledge users around
Thanks for providing the phone model information.
We just have a couple more questions to help us diagnose and figure out the next step
Where you located? Region of the world is fine
How close are the devices to your wife routers? Make sure that the router, & phone are both connect to 2.4ghz instead of 5ghz
Whats the powers source for the camera and what model camera model is it?
If you’re not connecting the US region, give that a try and see if that will able to get you connected, then switch back to your actual region.
Let us know how any of these trouble shooting steps go and we’ll go from there.
Happy Friday! Have a great weekend!
Hello. I cannot go to the region settings and cancel the synchronization, how can I do this? I have everything connect to 2.4ghz. The device with the router is very close. I can see the camera in the standard application YI, but there is an Google Home - error. Model - YI 1080p Home Camera AI. I’m in Ukraine. I don’t know what region was during synchronization, but I don’t know how to change it in the settings Google Home app, because I can’t get into the password and login window.
I use the YI Dome X, both of them have the same issue.
Apps and firmware are all up to date.
I use a Google Nest, iOS 14.4, region is set to USA in the phone, despite the physical location is in South-East-Asia.
Hello. Can you help me, I wrote the answer above?
Hello @AlexBoiler! Thanks for following up. I am sorry to hear you’re still having trouble with your google assistance and syncing with your Yi cameras.
Can you also please provide you location?
Where is your location set in your phone?
Where is your location set in the google device?
Many thanks for your time and patience.
Hello.
My location - Ukraine.
Location set in my Iphone (Google Home app for iPhone) - Ukraine.
YI synchronization - the USA was selected, but I cannot change anything in the settings now (.
YI camera is in Ukraine.
@AlexBoiler can you try changing your google home location to the USA? And, try again?
Let me know how it goes
In google home no setting to change location
Hey @AlexBoiler thanks for checking in. And, I apologize for any inconvenience.
Let me check with our team on this one and see if google is having any troubles in your region.
I’ll be in touch with more information.
Hi Steven,
I still have the same problem of not being able to setup the cameras in google home.
Location on the smartphone, as well as google home and YI account is set to USA.
Physically the cameras are in Indonesia.
I would really welcome a solution to this persistent problem.
Thank you!