Refund the money

Community Support
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#1

Dear Yi Technology Support Team,

I am writing regarding the ongoing issue with my refund request. Despite multiple attempts to resolve this, I continue to receive emails about being sent new cameras. To clarify, I do not need any replacement cameras—I simply want my money refunded, as originally.

Thank you for your prompt attention.

Best regards,
Selim

#2

Hello @Selim,

We apologize for the inconvenience.

To assist you with your refund request, please submit a request through the mobile app by going to Account > Customer Service or fill out the support form through https://store.kamihome.com/pages/contact.

Thank you!

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