Push notifications intermittently not working

I will wait. Thanks, @Steven_Kami!

@Steven_Kami, just wanted to share that push alert notifications went back on Saturday for a few hours but stopped sending push alerts again on Sunday. I also noticed that when the alarm is triggered it will sound after I think more than a minute delay

That is very strangeā€¦ Let me share this update with our team and see what feedback I get. And, thank you for sharing. Super helpful for us.

Itā€™s been two weeks now since my app is not sending push alerts. Really sad. Iā€™m gonna try to reset the camera already.

Are the other notifications on your phone working ok? Have you checked to ensure that youā€™ve made no unintentional changes to your app notifications - either in the app or the phone settings?

It is strange, and the first time, that notifications have gone away and stayed away for this length of time

Hey @piaevangelista I am sorry to hear youā€™re having troubles still. That is really frustrating.

This is the only report of notifications not working properly. It is not a widespread issue affecting a large number of users. That would lend to the theory that it is something going on with the phone or the wireless connection.

How is your internet speed? Do you have any other wifiā€™s you can test on?
Are you having any other alert notifications failure on your phone for other apps?

I am sorry to hear this isnā€™t resolved. We will get this figured out.

To whomever it may concern,

Much like the other people in this forum, Iā€™m having issues with receiving alert notifications. Iā€™ve owned the camera (the dome 1080) for 1.5 weeks and everything has been working well but today I no longer receive notifications

Home and away settings are turned on accordingly, motion and person detection are turned on and set to high for sensitivity level, sound detection is on at 80 dB, alert frequency is set to high 24/7, and notifications for the app are set to ā€œallowā€ on my iPhone. App is also up to date and so is my iPhone

Kind of bummed because the whole reason for the camera is for the safety of the smart detections :confused: any help would be appreciated

Hey @Sbirch21 Thanks for coming to the forum. I am sorry to hear youā€™re having issues with consistent notifications. Thatā€™s sounds frustrating.

Are you using Yi or Kami Home app?
Are you using the most recent up version?
What model is your iPhone?

Thanks for your patience. Any details you can include will be super helpful.

Hi @Steven_Kami I have the same issue!
Push notifications worked well for over a year, and suddenly stopped working. I have YI IoT and iPhone - all setting are correct. Everything is up to date. I tried uninstalling/installing the app, then I tried resetting the camera and setting it up again but nothing helps. Looking forward to hearing from you.

Hi Iā€™m having the exact same issue!
We use ours as a baby monitor and I didnā€™t get the alert baby was crying until I heard a faint wail coming from upstairs :frowning: - has previously worked well and not changed any settings at all. Uninstalled and reinstalled app and double checked settings but problem still persisting.
Please get it sorted as soon as poss! Thank you!

@Shahar @Blue_Jo22 I will share with our team. I recommend keeping your app up to date as much as possible. Thanks for your patience. I will be in touch with more info.

Notifications are working!

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Woohoo! Excellent news! Thank you for the update. :slight_smile: Glad to hear all is working

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