Problem with YI Dome Guard YRS.3019

Community Support
#1

I’m getting a problem with my YI Home Guard camera

I recently updated the camera firmware (to the 12th?).

The camera cannot successfully connect to the Wifi network after successfully scanning the QR code from the phone screen.

She says “Connecting to WIFI” and then again “Reading to connect”.

I tried to reset the camera and take out the memory card, it doesn’t help.

I read in internet that many people have such a problem after updating camera firmware.

Please help me solve this problem.

#2

Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.kamihome.com/contact. We’ll pass it along to our development team and see if there is any way we can improve it.

#3

I have already written in support@kamivision.com

#4

They refuse to help. Who can help me solve this problem?

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