PC App missing cameras

Community Support
#10

Welcome to the community.

Unfortunately, if you purchased a recently released YI or Kami camera, these cameras are not currently compatible with our YI Home and Kami Home PC and Mac desktop applications. We continue to update even existing camera lines with newer and better chipsets. An unfortunate side effect to this is the loss of compatibility with the PC and Mac desktop apps. Newer cameras will only work with our mobile app versions for iOS and Android. If you own older camera models of our YI and Kami cameras, they will still function properly with the PC and Mac apps.

We are continuing to update our family of apps and are looking into adding functionality for newer cameras into the PC and Mac desktop apps in the near future. Please check back and we will keep you in the loop.

2 Likes
#11

@asianmortician @sawdust @miles please refer to the above message by @ftc.

#12

Welcome @miles to the Kami world. There will be issues in some areas but I for one have seen that YI does listen and work on fixes. It may take time for some issues but it will be worth it especially when one takes in mind the price and quality.

#13

Man that sucks. One of the reasons I bought more. It was only a month later.

1 Like
#14

@asianmortician I am working on getting this fixed, please give us time we will make this happen and get back to you

1 Like
#15

I’m able to view my YI Home 1080p cam on other computer programs but YI Home for windows will not show my camera. What am I doing wrong.?

#16

Hi @Baylee and welcome to our community!!

Reposting @ftc’s response to this question for visibility:

Unfortunately, if you purchased a recently released YI or Kami camera, these cameras are not currently compatible with our YI Home and Kami Home PC and Mac desktop applications. We continue to update even existing camera lines with newer and better chipsets. An unfortunate side effect to this is the loss of compatibility with the PC and Mac desktop apps. Newer cameras will only work with our mobile app versions for iOS and Android. If you own older camera models of our YI and Kami cameras, they will still function properly with the PC and Mac apps.

We are continuing to update our family of apps and are looking into adding functionality for newer cameras into the PC and Mac desktop apps in the near future. Please check back and we will keep you in the loop.

#17

I absolutely agree!! This sucks!
I’ve had old two of them and bought yesterday another two from the same link on Amazon and received the new version with Ai+ :face_with_symbols_over_mouth::face_with_symbols_over_mouth::face_with_symbols_over_mouth:. I can’t use them with PC app for Windows!!!

#18

Welcome to our community @Beliy21! I am so sorry about that, but we are currently working on making this happen. Thank you for your support!

#19

I have no choice but to warn people on Amazon that these cameras will not work anymore on windows. I will be also be giving a low score until this is resolved.

1 Like
#20

@Baylee Hello. That is very harsh and what is the point in you doing that? So there is an issue with the cameras not working on windows! Big deal. Look at the quality and price of the cameras overall! Be patient and realistic. Life could be much worse.

2 Likes
#21

@MilkinMore its not harsh at all its called being honest, something YI should consider doing with their advertising… you expect me to believe this company just didn’t know these new cameras didn’t work with the windows app and it was just a big accident that they still have it printed on the box even that they work with PC? NO it wasn’t an accident they knew the problem existed and they continued to advertise and lie saying they would work so they could sell a product that didnt complete testing… its foul and its probably not going to work out great in the end for YI… people are going to remember the company they sold them something that wouldn’t do what they said it would do and further more why don’t you put your pom poms up, stop cheerleading and understand the consumers side of things troll, we considered the price based on what the ad said the camera would do… being that it wont do what it said then the price is irrelevant.

3 Likes
#22

@skinnidaniel Like I said you are being harsh. There are bigger things in the world currently that you need to get upset about. Yi will fix the issues that we find. Annoying? Yes it is but criticizing in the tone that you choose to express neither helps you or anyone else. Overall you can’t complain. I have Nest cameras as well that are overpriced and not that much better to be honest. I only use one of my Nest cameras now out of the five. Just watch and you will see Yi put any issues straight very soon.

#23

@MilkinMore oh boy mr milk you sure set me straight🙄 man go On somewhere telling people how to feel and what to care about. Honestly it’s none of your business… if it doesn’t affect you why are you in the this thread constantly running off at the mouth… I mean is yi paying you to be a fan boy or is that just what you always wanted to be? A keyboard warrior fan boy? Get out front under YI’s desk…

1 Like
#24

@skinnidaniel actually I’m just a realist and I see value in YI’s products even if there are a handful of issues. They can all be put right. Having manners didn’t kill anyone. You should try it sometime. I wish you all the best with your cameras and hopefully you will get the fixes you need very soon.

#25

Just fix it and then it won’t be a problem. Simple.

#26

I am also very unhappy with the misrepresentation of this product. Had I known that this is currently incompatible with windows 10 i most certainly would have purchased something else. With no timeline of when this may be fixed I am feeling fleeced.
If there is no response to this as to when it may be fixed then I most certainly will be leaving a poor amazon review, will return product, and will go and purchase something that does what it says its supoosed to do. terrible business practice.
The phone app works very well I might add, But I bought this camera to use with PC.

#27

Why is this problem not resolved?!

#28

Hi all, we now have a Beta Windows PC App for you to try out! There is one for both YI Home and Kami Home! Please feel free to try it out and let us know what you think! Thank you for your patience!

1 Like
#31

There are now full releases available on the YI downloads page that will allow users to access their new cameras.

https://www.yitechnology.com/firmware/

YI Home App for Mac or Windows PC
Kami Home App for Windows PC

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