Outdoor camera installed, paired, but doesn't appear

[Enrico1]

Dear Yi support,
I just purchased my second Yi camera, (out door camera) and although it I associated it with mi 2.4Ghz wifi and paired it with my account I cannot see it on my Yo IoT app. The other camera which is a dome rotating camera (apparently you don’t produce/sell those any more) works fine.

I tried restarting my phone, resetting the camera installing a memory card… But nothing

Now my question is: is the reason why I cannot see my second camera, because I need a monthly subscription?

Any help you can provide is very much appreciated.

Regards Enrico

[Sarah_Kami]

We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://www.kamihome.com/contact so we can help resolve this issue. Thank you.