I regret to inform that I’m having the exact same “issue”…
I used to see the complete clips until a few days ago, when I started noticing the app was making more and more mention to Yi Cloud subscription service and now it only allows me to play the first 6 seconds of my alerts…
Dear Yi Technology Support Team,
I’m requesting a workaround to this limitation without having to keep paying monthly for the cloud service.
If that’s not provided I’m going back to Amazon Support and opening a refund request and a formal complaint against your product advertising there, since there was no mention to this limitation. If that was the case, I would 100% stay away from it.