My video stopped uploading to the cloud. I’ve emailed support multiple times and they just keep telling me to delete the cameras and add them again. I’ve done that but it’s still not working. Everything shows it’s active but it’s still not working.
Things to check if the active cloud service is not uploading videos:
- Check if the cameras are added to the active cloud subscription.
• Tap on Account >Tap on Manage>Tap on Arrow facing right > Select camera and next. - Check if cloud upload is turned on from the settings.
• Go to the Settings > Tap on My cloud
• Check if the Video Upload Service is toggled on. - Check if motion detection is turned on from the settings (if the cloud subscription is motion detection type).
- Check if the account has the right type of cloud(wire-free is not compatible with cloud CVR)
If you still experience the issue, please reach out to us on the email listed below so our customer support can help you out:
support@yitechnology.com
I’ve had this issue on and off for months. It works sporadically. I’ve gone through all your steps above to no avail.
Same thing - just randomly stopped working on Jan 1. I can see the alert video, but not the actual recording. So I know it’s there! So frustrating 
1 Like
Mine stopped working December 31, at about 07:00 PM Eastern.
Same here i thought it was me I reinstalled the app reboot all my cameras deleted them added them made sure the app was updated and my firmware was updated but since late Dev 31st all motion recording are no longer are being recorded to Kami cloud
1 Like
Mine also stopped working tried to get in touch with someone but all phone numbers have been disconnected. Dont know what to do and they will not refund your money. Dont know if they went out of business since no one can get back to you from the company
1 Like
Update:
My service went back “online” on January 4, at about 02:30 AM Eastern. Mind you that there was no announcement of any downtime nor service restoration, or anything like that. The footage from December evening to January 4, 02:30 AM is still missing or at least inaccessible (probably missing).
Same with me. As a matter of fact, I joined this group to post, but my post still has not been approved (2 days). I’m in the US CT zone. Lost cloud service on 12/31 at 6:32 pm. Regained it at about on 1/4 at about 1:30 am.
1 Like
Mine also had the same issue, stopped working the moment it hit new year. Also today it started working, and it also shows my past cvr recordings for Jan 1 to now.
1 Like