No sound from recordings on Yi home 1080p

Hello I have the YI smart home camera 1080p, when I record footage from the camera and save to my phone it doesn’t have any sound. I’ve tried formatting the sd card, deleting the app and redownloading, deleting the camera and reconnecting it to the app but still I can’t get sound. The sound works fine when using play back etc. any advice on how to fix this issue please?

Great question @Bevangeleyes89! Thanks for coming to the forum for more info.

Make sure your Mic is enabled and download the video, then you should get sound when you download directly to your phone. Each camera will have its own settings, so go into each camera you want sound for downloaded video and enable the microphone.

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