Thank you very much for your response. Below is my answer to your questions
*your upload speed and download speed. And if you can your ping rating. Try a speed test app or website close to one of your cameras.
Download is 258mbps, Upload is 11.2mbps. Ping is 13ms Jitter is 3.9ms
*The router is in the next room from where I am setting and I can see it in the window. Total distance from this camera is approximate 10 feet with only window glass separating the camera and the router. We have a total of 5 cameras and all are experiencing this issue
*perform a network test on one of the cameras via the app. I’m sorry, I don’t know how to do that
*Are we using any network hungry devices?
We only have the cameras and one Echo Dot that we added in the last month. This has been an issue much longer
Are they working?
Yes. I checked it this morning when I got up and prior to turning on anything. That is when I also did my speed test that I posted above.
*Did the cameras work prior to increasing the speed?
No, this issue was the same. We are using the same ISP and the same router.
*What phone are you using?
I am using an Iphone 11Pro that is up to date
*How long have you had this issue?
Our cameras have been installed since 2018. They worked flawlessly and starting about the time I resubscribed for my cloud service (24/7/15) it became very problematic as I was unable to access the cloud. Kami support helped me get going that time but this -3030 continues to be an issue.