If you supply your customer services reference number to this thread @Steven_Kami may be able to advise further.
@SincityJenn Can you send me your ticket number supplied by support? Are you seeing error code 3003 or 3006?
I was never given a support ticket, I could never get ahold of anyone ever. It’s the 3030 error, and now after resetting it keeps telling me wifi password error. Which I know it’s the correct password and it’s a 2.4 ghz wifi connection.