Hi I have your house cameras and I’ve bought the subscription for the cloud and I don’t know why it won’t let me record or do anything as I paid 20£ 2 times for nothing as I can’t playback I’m not even sure if they are recording to the cloud or anything please help
Have you added the cameras to your paid cloud plan?
See here for instruction on how to do this:
Or you may wish to contact email@example.com
Hope this helps.
You’re my hero @YorkshireUser!
Let us know if this helps @Paul2, if still having problem. Email firstname.lastname@example.org Then, if you have time, direct message me the ticket # so I can follow up with support.
Yes I’ve added them and it still will not record it’s been like this for weeks And nothing
You would be best to email YI Support for further guidance. They may need to check your account.